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Senior Director, HRIS Operations


About the role:

The Sr. Director, HRIS Operations will lead a diverse team by leveraging data that will drive analytics and insights in support of achieving Gartner’s business objectives.  They will create a best-in-class HR global team & operations experience, identify patterns in data, and recommend system improvements.  The Sr. Director, HRIS Operations will be an innovative thinker, exceptional executor, and a people-oriented team-player.  This leader will implement, support, and continuously improve HR systems, to ensure compliance, by staying abreast to ever-changing rules & regulations.   In this role, you will build trust-based relationships to partner with a diverse group of stakeholders and the global HR team. 

What you’ll do:

  • Conduct trends analysis, share feedback and common issues with HR and business teams to continuously improve program delivery and resources

  • Monitor ticket volumes, customer satisfaction and SLA performance.  Create additional metrics that are required to enhance the monitoring for continuous support for our customers.

  • Lead and manage initiatives and projects to improve our HR Shared Services through day-to-day support across global footprint

  • Troubleshoot and solve complex issues that arise about policies, processes, and practices

  • Foster a continuous process improvement mindset across the team, leveraging HR technology to ensure optimal utilization of all resources

  • Through operational oversight and usage of metrics, identify opportunities for digitization and automation and build continuous improvement plans

  • Foster and maintain positive relationships with HR stakeholders, Centers of Excellence (COE)s and customer base.

  • Determine the strategic direction for the HR Operations organization and alignment to overall HR and corporate strategy.

  • Establish procedures and formalized Standard Operating Procedures (SOP) to ensure all internal customer inquiries are appropriately resolved within the SLA

  • Lead testing management and coordinate with HRIS development & project teams to support application testing scenarios.

  • Provide overall prioritization of operations work assignments and management of team resources and their activities.

What you’ll need:

  • 5+ years leadership experience within a global organization, supporting Shared Services, HR Operations, or a related business unit.

  • A dynamic team leader, resolution-oriented, and driver of change at all levels of the organization

  • Super User experience with HR service delivery platforms such as Workday, ATS systems, and ticketing systems.

  • Deep understanding of best-in-class HR programs, practices, policies, and compliance initiatives

  • Excellent communication and inter-personal skills, with a penchant for the assurance of an excellent employee and internal-client service experience

  • Experience in building and supporting strong functional teams through effective recruiting, training, coaching, team building and succession planning

  • Advanced Excel skills, data analysis, and digital HR system acumen

  • Ability to bring an HR Operations “best-practice toolkit” to the table, in the spirit of excellence and continuous improvement

  • Agile in both roll-up-the-sleeves tactical deliverables and strategic thinking

What you’ll get:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

  • An upbeat, positive culture. Integrity, objectivity, collaboration, results, and a no-limits mindset are central to our values

  • Limitless growth. We work with you to help you meet your goals and advance within the company

  • Encouragement to be innovative and challenge status quo

  • Exposure to industry leading training and development

  • Performance based recognition and rewards

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:76071

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