Sr. Manager Conference Client Experience Strategy

Description

About this role: 

Oversee strategic alignment, projects and processes to support Conferences and Gartner Product alignment.

What you’ll do:

• Partner with product leads to ensure ongoing communications, documentation and updates around Gartner product portfolio

• Identify and lead strategic initiatives to improve and simplify the client experience at conferences including registration, communications and customer service.

• Document and maintain data source of conference deliverables and entitlements on behalf of Conferences to ensure a centralized and up to date source of truth for the business

• Identify opportunities for automation and technology solutions to current manual processes within the client journey to conferences

• Partner with product leadership to leverage best practices and align processes across Global  conferences and products and support implementation of conference-related strategic initiatives.

• Own and oversee all client attendance data and behavior as it relates to aligned clients at Gartner conferences, including ongoing visibility into conferences impact on the business

• Contribute to and support ongoing planning by providing visibility and data surrounding various client attendee types and trends to help our teams better predict overall conference attendance, prepare to deliver the best onsite experience for our clients, and support future calendar and space planning

Desired Traits:

• Fact Driven Problem Solving – ability to analyze complex situations or data and generates sound business solutions. Ability to identify and resolve problems in a timely manner.

• Continuous Improvement – is constantly looking for ways to improve and promote quality and demonstrates accuracy and thoroughness in work output and decisions.

• Communication – excellent verbal and written communication. Ability to communicate complex topics in a thoughtful, actionable way.

• Drive for Results / Action & Solution-Oriented - “gets stuff done” in a proactive manner. A consistent focus on the end result and manages barriers to execution. 

  What you'll need:

• Bachelor’s Degree; Master’s Degree preferred

• 7+ years’ experience in Product Management, Project Management, Consulting, or Analytics, conference or event experience not required

• Comfortable with complexity and drive to make things simpler

• Strong organizational skills: able to prioritize and manage multiple tasks simultaneously

• Proactive and decisive with a high sense of urgency

• Strategic Thinker - Self-motivated, collaborative and solution oriented

• Strong Executive presence and ability to communicate clearly and effectively to business leaders

• Proven ability to work on a cross-functional team

• Strong analytical skills to deliver programs and strategies that effectively address business issues

• Ability to efficiently prioritize and plan work activities in a dynamic work environment

• Strong Microsoft Excel skills and ability to leverage data to problem solve

• Experience of working in a complex multi layered corporate environment with multiple stakeholders

• Excellent oral and written communication skills; demonstrated ability to speak/write clearly and persuasively

• Consistent demonstration of integrity, collaboration, no-limits mindset, objectivity, and delivering results consistently

• Passion for travel and a desire to work with a global team

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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

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