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Job Posting Title Federal Client Success Manager - (Active and current TS/SCI w/ Full Scope Poly)


About the role: 

Do you have experience working with or for the military?  Does cultivating a relationship with a top US Intelligence Agency sound exciting?  Are you passionate about technology and comfortable working in a target driven environment?

We are looking for a Federal Client Success Manager to join our Client Services Organization in our state of the art Center of Excellence in Arlington, VA.  You will be part of a fast-paced, dynamic team providing a high level of client support to US Federal and Intelligence Agencies, IT professionals, Senior Leaders, and C-level individuals from midsize to global companies. Leveraging an active TS/SCI with Full Sope Polygraph security clearance , you will build relationships with our existing clients ensuring they receive value from their Gartner services. You will understand their critical initiatives, align Gartner research and expertise, and help Gartner maintain its growth by ensuring strong client retention.  A military background is a great fit for this role. 

What you will do:

  • Building relationships with existing clients to drive engagement with their Gartner service   

  • Proactively seeking to uncover your client’s technology related business initiatives

  • Ensuring that your clients receive value from their service by aligning the relevant Gartner resources 

  • Building relationships with internal Garter teams including Sales partners, to gain insight and manage client relationships

  • Collaborating with the Gartner sales team to ensure the client renews their service prior to the cancellation date of the contract

What you will need:

  • A Bachelor’s Degree

  • Two or more years of work experience within a professional business setting (or 1-2 business related internships

  • Active and current TS/SCI with Full Scope polygraph security clearance - Job contingent on final Validation of clearance

  • Willing to commute to our Arlington, VA office at least 2 days per week.

What you will get:

  • Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!

  • Collaborative, team-oriented culture that embraces diversity 

  • Professional development and unlimited growth opportunities

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:75496

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