Conference Technology Manager

Description

About this role: 

This person will be responsible for developing, implementing, and maintaining a centralized and consistent project management plan across two core conference technology deliverables, Content/Agenda and Expert Management. The main focus of this will be dedicated to our client facing Conference Navigator tool, as well as our internal GEM (Gartner Events Manager) admin tool.

The strategy will be inclusive of helping to create tools and process for tracking of enhancement request and defects from across the core delivery teams, with prioritization at the core of all decision making.

There will be a key focus on delivery at scale as well as continuous improvements and enhancements.

Alongside this, the Manager will also be responsible for driving a testing strategy across their direct and wider teams and help to create process and training documents across the technology platforms used by the teams. 

What you’ll do:

• Drive the strategy for capturing, tracking and closing out technology enhancements and fixes. 

• Work with the team to create efficient and effective tools for the purpose of large scale tracking .

• Key Partnerships:

  • Content Management team

  • Expert Management team 

  • Business Solutions team 

  • Gartner Conferences IT team 

• When required, partner with wider BUs or teams to understand technology requests and innovations

• Help drive team to effective communication and training strategies

• Help with initial troubleshooting requests, both internally and for external clients 

• Travel to in person conferences to support onsite delivery 

• Be responsible for second level prioritization

• Help build business cases for innovation and change across our technology platforms 

• Directly manager three team members

• Effectively communicate, collaborate, and maintain relationships with key stakeholders

• Ideal candidate will thrive in a fast moving environment, desire accountability, be courageous, and drive results with a focus on impacting the market.  They must be a true team player within marketing, within Events, and to key company partners.

  What you'll need:

• Previous admin or project management experience 

• Leadership of small teams- 1-5 direct reports

• Ability to work onsite in Irving or Stamford office 1-2 times a week

• Ability to manage multiple tasks simultaneously and prioritize workload

• Strong client focused, customer service skills

• Team player – reliable and accountable

• High sense of urgency

• Strong oral and written communication skills

• Strong organizational skills

• Ability to work issues through to resolution

• Attention to detail

• Proactive

• Decisive

• Communicative and collaborative

• Fully competent in Microsoft Office, specifically excel  

• Approximately 10-15% travel to Conferences is required

#LI-EB1

#Hybrid

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

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