Vendor Services Associate - Digital Markets - Austin, TX, Fort Myers, FL, Irving, TX
About Gartner Digital Markets:
Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology choices and find the tools they need to grow, optimize, and become more effective at what they do. The business is comprised of three top brands—Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.
Learn more about our locations, leadership and teams at https://jobs.gartner.com/digital-markets .
The Vendor Services Associate consults with client and non-client vendors to optimize their online reputation and increase their review count on Gartner Digital Markets. As a member of the Vendor Services Team, you’ll become a subject matter expert in our services and will help vendors leverage them to achieve their goals.
The role is suited for performance oriented and growth minded professionals looking to hone their customer relations, sales and consulting skills. It is a great opportunity to work with an international and dynamic team in a fast growing department focused on exceeding internal and external expectations.
What You Will Do:
Conduct a high volume of client and non-client outreach through email and phone calls daily
Manage an assigned territory of vendors and help them optimize their presence on Gartner Digital Markets via review recruitment and profile completion.
Handle objections and use sales techniques to align our solutions to a vendor's business needs
Schedule and lead advisory calls with vendors to define a strategy to improve their online reputation
Establish and grow our relationships with client software vendors
Build awareness of, and engagement with, Gartner’s Digital Markets suite of vendor services
Maintain customer relationship (CRM) database with accurate up to date contact information
What You Will Need:
Bachelor’s Degree and 1+ years of full-time sales or client success experience
Exceptional communication skills, executive presence, and a passion for customer service.
The ability to thrive in an agile environment that provides numerous opportunities to learn new offerings.
A challenger mindset where you see adversity as an opportunity to help the external stakeholder.
Strong teamwork and collaboration. You are eager to help others grow in success alongside you.
Excellent organizational and time management skills, with the ability to multitask.
Who You Are:
Action Oriented - Deliver fast, get great results. We embrace the vision, roadmap to success and the action it takes to make it happen
Intellectually Curious - Seek to learn, love to teach. We’re humble and embrace respectful, radical candor with a mindset of ongoing professional and personal development
Collaborative - One team, shared mission. We welcome feedback and understand the value of working together to accomplish more than what is possible individually
Who We Are:
Fortune World’s Most Admired Companies 2016, 2017, 2018, 2019 & 2020
Forbes America’s Best Employers 2018, 2019; Best Management Consulting Firms 2017, 2018, 2019
Human Rights Campaign Corporate Equality Index Best Places to Work for LBGTQ Equality 2018, 2019 & 2020
What We Offer:
Limitless growth and learning opportunities
Extensive medical, dental, and vision insurance
20+ PTO days plus holidays and floating holidays in your first year
401k with corporate match, Employee Stock Purchase Plan
Tuition reimbursement, charity match, and wellness and fitness allowance programs
A collaborative and positive culture – Your team will be as smart and driven as you
A chance to make an impact – Your work will contribute directly to our strategy
An inclusive and diverse company culture – We work with and celebrate talented employees from every walk of life and offer Employee Resource Groups (Women, Mosaic, Pride, Veterans) to learn from each other’s different backgrounds
Gartner is committed to diversity, inclusion and engagement across all aspects of our business. We foster an environment of exceptional professional development to ensure each of us can reach our full potential. This includes embracing diversity and actively removing barriers to support inclusion, engagement and growth at Gartner. Learn more at https://jobs.gartner.com/inclusion .
Who are we?
Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.
What makes Gartner a great place to work?
Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner
What we offer:
Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com .Job Requisition ID:75153
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