Who we are
Are you looking for a dynamic career with excellent advancement potential at a global market leader? If so, consider Gartner, the world's leading research and advisory company. Gartner delivers the technology-related insight necessary for our clients to make the right business decisions, every day.
What we do
Gartner partners with C-suite executives across all industries to provide market research and best practices and advisory services, enabling them to address their business-critical decisions through data-driven research. Gartner has experienced almost a decade worth of double-digit growth, which demonstrates how Gartner has succeeded in helping businesses navigate their mission-critical priorities.
About this role
Research Engagement Services (RES) Specialists provide world-class service, engaging directly with clients, prospects and vendors to coordinate requests with Gartner Research & Advisory Experts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills, and a willingness to learn with a high degree of perseverance and drive to succeed. In the role of RES Specialist, you will act as a liaison between internal and external Clients and the Gartner Expert community to problem solve around our clients most pressing technology and business-related questions and problems.
What you’ll do
· Complete 12+ client requests or inquires daily, utilizing phone and email systems
· Building strong relationships with Gartner’s Research Analyst community to ensure clients receive coordinated and seamless support
· Provide an exceptional customer service experience for internal & external clients
· Collaborate with peers to identify Gartner Research and Resources that support client’s requests
· Continually stay abreast of new research and content areas, working towards becoming a subject matter expert
What you’ll need
· Bachelor's degree, and 3+ years of IT related professional experience
· Native level of Japanese and Business level of English language
· Strong interest in technology industry and willingness to learn
· Analytical and problem-solving skills
· Multitask and Time management skills
· Internal and external communication skills
Who you are
· Positive attitude towards KPIs and targets
· Passion for customer service
· Collaborating with others to overcome challenges
· Organizing your time and planning
· Demonstrated ability to work well under pressure and good time planning
· Excellent verbal and written communication skills
Who are we?
Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.
What makes Gartner a great place to work?
Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner
What we offer:
Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com .Job Requisition ID:75045
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