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Digital Product Manager

  • Irving, TX / Arlington, VA / Stamford, CT / Remote - Florida / Fort Myers, FL / Remote - Texas
  • Products


About the role:  

This is a unique opportunity for a purpose-driven, creative, and experienced individual to make a big impact on Gartner’s Services Business as part of the Gartner Technology Innovation & Analytics group. We are looking for an impact-driven, self-motivated problem solver who can lead the digital transformation for the Services business within Gartner. 

Using Salesforce as the platform to bring this transformation across Gartner this Product Manager will spearhead this digital transformation The product manager will be a part of a team of business analyst, engineers, and designers to drive innovation.  As a Product Manager, you will lead and mentor others to lead business interviews to identify opportunities to innovate and drive value.  You’ll also lead scrum teams to design new platform experiences, learn and quickly iterate to improve the life of our Service Associates and elevate Gartner customer’s experience. 

What you will do:

  • Design, manage, and support the Salesforce Services Cloud capabilities and functional alignment to overall enterprise strategy and process

  • Ability to provide and identify solution designs using the Salesforce platform as the main tool for either out-of-box or custom solution capabilities

  • Understand customer and business needs and synthesize opportunities

  • Integrate input from multiple channels, including multiple business users and stakeholder requirements, into product priorities and requirements

  • Serve as product owner and lead a scrum team of engineers, business analyst, and designers

  • Design, build, launch and assess continually to improve user experience by bringing value to the platform and business processes

  • Continue to analyze data and synthesize into findings and actionable insights

  • Establish a vision and roadmaps and provide visibility to business and technical stakeholders

  • Collaborate with other business unit PMs to drive synergy and long-term solutions

  • Drive user experience through requirements validating each step via mock ups and user feedbacks through various Service business units

  • Manage the overall Sprint Cycle - Product Backlog, Sprint Planning & Backlog, User Stories

  • Coordinate the delivery schedule cadence with IT transformation lead/scrum masters

  • Drive Working Relationship with IT partners for prioritization, focus and solution delivery

  • Understand and mitigate impacts to existing tools : Transform | Lift and Shift | Integration | Sunset

  • Deep understanding of business capabilities and translation to Salesforce solution(s)

  • Identify data migration and integration needs and how it impacts user experience

  • Coordinate with other business units (Sales, R&A, Marketing,, etc) to leverage existing solutions and to provide Services’ solutions to others

  • Collect the voice of the customer so to drive future product vision

What you will need:

  • Bachelor’s Degree in math, statistics, engineering or a related field required

  • 3 – 5 years of experience in digital product management

  • Have at least 3-5 years of domain expertise (Salesforce)

  • Demonstrated ability to translate qualitative and quantitative analysis into actionable business strategies

  • Experience in gathering input from and communicating ideas to clients and key stakeholders across businesses

  • Ability to work collaboratively with a variety of business, data science and technical stakeholders

  • Strong working knowledge of lean product principles and software development lifecycle

  • Working knowledge and understanding of the Agile principles and execution

  • Outstanding product management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads

  • Ability to work in a culture that thrives on feedback and seeks opportunities to stretch outside your comfort zone, with bias for action and shipping

  • Gartner Services business knowledge a strong plus.


What we offer:

  • Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more!



Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:74932

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