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Sr. Planner Registration Experience, Conferences

Description

Role Purpose

Gartner Conferences delivers world-class conferences across the globe, attracting tens of thousands of attendees and exhibitors each year. The Registration Experience team is focused on shaping a world class registration experience for all clients and delegates who attend Gartner Conferences.


As an ideal candidate, you would support the registration team by ensuring swift execution and strategic thinking to aid client retention and business growth while delivering world class service aligned with Gartner’s global standards.
 

Primary Responsibilities

  • Process and support registrations that come through as an entitlement of the Gartner suite of products

  • Support strategy for segmented attendee experiences. 

  • Data management and reporting (weekly reporting/dashboard planning, final event attendance data, wrap up data, quarterly check-ins for data by region, ongoing housing reporting, one-off data requests)

  • Registration audits (outreach, follow up and updating records as needed)

  • Registration testing support (testing sites to ensure registration codes, confirmation emails, and hotel booking flows are set up correctly for clients

  • Responsible for answering client inquiries related to Peer Forums and Conferences experiences

  • Mailbox management

  • Ask Us Chat

  • Partner with the registration vendor and internal teams on day-to-day operations as well as future initiatives

  • Help create on-site and/or virtual requirements for registration at Global Conferences and Peer Forums

  • Partner with internal registration team and Technology teams to manage priorities for system enhancements, ensuring the highest level of attendee experience

  • Travel to events and provide support onsite as determined by Manager
     

Professional Experience & Qualifications

  • Bachelor’s degree in any field

  • 3+ years of customer service experience and/or events experience 

  • Fully competent in Microsoft Office, strong Excel skills needed

  • Ability to manage multiple tasks simultaneously and prioritize workload

  • Experience with project management and process improvement

  • Experience with customer support platforms, troubleshooting and escalation resolution

  • Understanding and appreciation of technology.

  • Strong business writing and communications skills

  • Ability to successfully facilitate collaboration across multiple functions, departments and levels and serve as a role model for teamwork


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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:74665

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