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Director, Data Analytics

  • Irving, TX / Austin, TX / Arlington, VA
  • Technology

Description

Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology decisions and find the tools they need to grow, optimize, and become more effective at what they do. The business comprises 4 leading brands—Capterra, Software Advice, GetApp and UpCIty. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming. 


What you’ll do

As head of the Sales Analytics team, you will be responsible for providing actionable insights that enable data driven decision making in the Sales organization. You will work with the Sales leadership team to identify root causes of trends impacting Sales and general business performance. You will support recurring performance reviews and will be responsible for explaining Sales performance to Sales leadership as well as producing executive presentations. In addition, you will support the Vendor Marketing team to help increase the volume and quality of Sales leads through reporting. And you will support the Vendor Services team with reporting and analysis to improve operational efficiency. 


You will manage a team of analysts and dashboard development specialists and manage the development and implementation of data products and algorithms to support Sales performance. You will work with your team to create the blueprint for Sales information delivery, understanding the status and function of existing data and systems while building new capabilities to increase the accuracy, consistency, and accessibility of information. You will be responsible for implementing scalable reporting and data access tools to ensure decentralized access to critical information. 

 
The specific responsibilities of the position include

  • Use data and analytics to support Gartner Digital Market’s mission to be the leading resource for software and services buyers and sellers 

  • Support various customers and information needs within the Sales organization through reporting, data access, ad hoc analysis as well as presentation of key findings and insights 

  • Work with Sales leadership and other stakeholders to analyze underlying drivers and root causes of Sales performance trends

  • Track leading indicators of Sales performance to reduce time to respond to emerging trends 

  • Partner with Sales management to help assess and communicate Sales performance up and down the Sales hierarchy

  • Create reports, slides, charts and other visual material to communicate Sales performance and support the Sales performance review process

  • Work with Sales Operations and other Sales functions to identify data and reporting requirements and ensure information requirements are met across all lead stages 

  • Benchmark business unit Sales data and reporting capabilities against internal and industry standards to inform reporting development roadmap

  • Develop a deep and thorough understanding of the data sources and data processing methodologies used to produce Sales reporting

  • Map data systems and data flows to ensure accuracy and consistency of data across touchpoints and inform the data development roadmap to ensure full coverage across Sales lead funnel

  • Catalog existing Sales data and reporting assets as well as reporting usage trends to create guidelines for both new development and utilization of existing assets 

  • Work with data engineering and data product managers to improve upstream Sales data stability and accuracy and close gaps in existing data capabilities 

  • Partner with Analytics Operations to identify and resolve data application issues that impact the delivery of daily Sales performance reporting

  • Analyze the impact of major Sales initiatives and assess resulting impact to Sales performance

  • Manage daily production as well as long term maintenance and improvement of the suite of Sales reporting dashboards 

  • Support adoption of Sales reporting through coordinated training, documentation, UX standardization, etc. 

  • Support Sales compensation and individual performance reporting for HR and Sales leadership

  • Drive adoption of common reporting data across dashboards and other views of Sales performance to reduce inconsistency of reporting and increase confidence in the data

  • Partner with Analytics Operations to identify and implement new application and capabilities to increase the scalability of access to Sales information  

  • Manage the development of data products and algorithms as necessary to improve the relevance or efficiency of existing process     

 
What you’ll need

  • BA/BS degree, Masters degree strongly preferred

  • Degree in business, economics, statistics, mathematics or another quantitative field a plus 

  • Minimum of 12 years of experience in analytics, business intelligence, consulting, data product management, or related role

  • Minimum of 4 years of experience managing direct reports 

  • Experience delivering data and reporting capabilities to support Sales performance

  • Experience developing data products from requirements identification through adoption

  • Experience with project planning and central management of complex, multi-functional projects

  • Experience producing effective written and visual communication for executive audiences

  • Experience with Sales CRM systems a plus (Salesforce, SugarCRM) 

  • Experience with SQL or similar database scripting languages a plus

  • Experience with business intelligence and data visualization systems a plus (Tableau, Power BI)

  • Experience working with cloud-based or traditional relational DB management systems a plus

 
Who you are

  • Strong verbal, written, and visual communication skills with ability to clearly present complicated analysis and put information into context to maximize the relevance and understandability of data

  • Strong interpersonal skills with ability to build relationships and effectively collaborate with a diverse and demanding set of partners 

  • Data driven and analytical by nature with demonstrable passion for data and analytics

  • Driven to optimize the efficiency, complexity, and value of complex business systems 

  • Self-sufficient and driven to acquire the skills necessary to accomplish complex tasks

  • Excellent organizational and time management skills with ability to juggle multiple priorities

  • Comfortable working independently to achieve successful results with minimal guidance

  • Resourceful and resilient with the ability to take a creative approach to problem solving 

  • Driven to investigate and understand the root cause of trends and factors impacting performance

 
What we offer

  • A collaborative, positive culture. You'll work with people who are as enthusiastic, smart and driven as you are. You'll be managed by the best too.

  • Limitless growth and learning opportunities. We offer the excitement of a fast-paced entrepreneurial workplace and the professional growth opportunities of an established global organization.

  • Outstanding compensation. We offer a competitive salary and generous benefits; including a robust time off allowance and great perks.

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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

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What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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Job Requisition ID:73920

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