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Manager, DevOps


This position can sit remotely within the United States or may sit near one of our Center's of Excellence where we offer a hybrid, virtual first work model.

Gartner's Center of Excellence are located in:

Irving, TX

Fort Myers, FL

Stamford, CT

About Gartner IT:  

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. 

About this role:

  • Manager/Team Lead on Gartner’s Application Operations team. Ensure 24x7 availability for critical systems hosted in the cloud and on-premises

  • Participate in the strategic and tactical planning of the applications and infrastructure; troubleshoot and resolve performance; perform day-to-day administrative tasks.

  • Manage the implementation, maintenance and enforcement of effective industry standard processes and policies within our QA, DEV and Production environments.

  • Partner with Architecture teams to provide the best technology recommendations/solutions for business-critical processes.

  • Involved in the design process with Apps Dev, Cloud Platform, IT Performance, InfoSec teams to implement scalable, reliable and secure solutions.

  • Experience working with agile teams and DevOps

What you’ll do

  • Lead a team of 3-7 engineers responsible for the operations and delivery of all global application platforms at Gartner.

  • Support talent development, conduct performance reviews and feedback, prioritize tasks and ensure timely delivery.

  • Ensure Gartner’s enterprise application environments are stable, reliable and secure. Meet and exceed SLA's/OLA's.  Prepared for advancing technology and our automation pipelines

  • Manage and consolidate Gartner’s application deployments to drive down licensing costs.

  • Provide status reports to the Director, VP of Application Services and the GVP of Infrastructure and Operations.

  • Maintain Service Levels and department goals for Incident and Problem resolution.

  • Support automation efforts across DevOps team utilizing Infrastructure as Code (IaC), micro services based cloud deployments and CI & CD.

  • Work on container technologies docker [ECS/Kubernetes].

  • Work on Cloud Providers like AWS and Azure.

What you’ll need:

  • 10+ years’ experience in IT application infrastructure and operations with significant experience in AWS, automation and DevOps.

  • Experience working on deployment, automation, monitoring and operational aspects of Web Applications

  • Experience with supporting environments running Apache, Tomcat, NGINX, Node.js and Java/J2EE based applications

  • Knowledge of Docker container and related orchestration technologies

  • Proven hands-on experience in deploying, configuring and maintaining web, java and open source applications on Linux (RHEL, CentOS etc.) is required

  • Experience in any of the configuration management tools such as Ansible [Preferred], Puppet, Chef, salt or similar

  • Knowledge of infra automation and management tools like Terraform, Packer, Vault and Consul.

  •  Must have strong scripting experience (python, shell, groovy etc.)

  • Expertise with architecture design, capacity planning, performance tuning, back-up and recovery, and 24/7 operational support, in a large-scale enterprise environment with high availability

  • Ability to perform security and defect analysis and work with product vendors for solution

  • Operational documentation skills for steady-state application support and Disaster Recovery testing

  • Experience utilizing tools such as DataDog, Dynatrace, Splunk, or similar is desired

  • Experience working in an Agile Scrum environment

  • Working knowledge of software version control concepts, Incident and Change Management processes

  • Ability to participate in a rotational on-call support is required

  • Excellent communication, analytical, organizational and problem-solving skills

Who you are:  

  • Passionate about open source technologies, self-learner who keeps abreast with latest developments.

  • Passion for automation and developing infrastructure as code.

  • A team player who can comfortably work with distributed teams across the globe.

  • Attentive to details and well organized.              

  • Able to solve complex problems and successfully manage ambiguity and unexpected change. 

  • Coachable and embracing of best practices and feedback as a means of continuous improvement

  • Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges


Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:73788

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