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Manager, Housing Management

Description

Manager, Conference Housing

Role Purpose

Deliver world class service to all attendees through the conference hotel booking experience.  Ensure first class execution, forward thinking and product development are applied constantly by the team and partners to aid client retention and business growth while still delivering a globally consistent and world class level of service.

Primary Responsibilities

  • Manage the conference hotel accommodation strategy for Gartner’s Destination Conferences. This includes 15+ North American events that range from 2,000 to 15,000 attendees, in addition to 4-5 select global conferences hosted in Europe, Australia and India that range from 2,000 to 10,000 attendees.
  • Analyze attendee projections and partner with our venue sourcing team to ensure that the Gartner reservation site has the appropriate number of hotel properties and sleeping rooms are contracted.
  • Partner with internal stakeholders to understand their needs and objectives to ensure we’re aligned and providing an elevated client experience.
  • Manage timelines for opening and closing Gartner’s hotel reservations sites.
  • Create housing documentation such as FAQs, booking guides, and email communications.
  • Oversee and manage multiple hotel room blocks across numerous events for public attendees, clients, sponsors, and associates in Gartner’s real-time inventory system.
  • Review hotel pick-ups across multiple hotels and events, identifying opportunities to adjust inventory to maximize availability and mitigate any financial risk of attrition.    
  • Act as the escalation point for hotel questions or issues.
  • Forecast and manage the budgets for hotel commissions, rebates, and possible attrition liability.
  • Travel to and carry out assigned “on-site” duties on designated conferences.
  • Reconcile all post-conference hotel invoices for accuracy, code/submit to finance for payment, and conduct audits.

Experience

  • Bachelor’s or Master’s degree with focus on events and/or marketing preferred, or equivalent experience 
  • 5+ years of business meeting planning experience
  • Hotel/room block inventory management
  • Rooming list management for large groups
  • Proven budget management abilities
  • Project management experience
  • Hotel contract negotiation and supplier management experience 

Key Competencies/ Knowledge, Skills & Abilities

  • Highly organized with a strong attention to detail
  • Able to multi-task and manage multiple deadlines in a fast-paced environment High sense of urgency and ability to prioritize
  • Excellent planning and project management skills
  • Strong oral and written communication skills
  • Ability to successfully facilitate collaboration across multiple functions, departments, vendors, and levels
  • Client focused
  • Solution oriented
  • Proficiency in the MS Office suite including Word, Excel, G-drive and Power Point
  • Knowledge of hotel reservation systems preferred

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:73655

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