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CX Researcher- Client Insights and Content Strategy

  • Arlington, VA / Remote - United States / Irving, TX / Stamford, CT / Fort Myers, FL
  • Research Operations


About this role:

We are looking for a creative, customer-obsessed, analytical business leader with a passion to guide a new team within the Research and Advisory (R&A) business unit’s Content and Research Excellence organization. You’ll work with cross-functional groups to incorporate successful strategies to understand client interests, and work on new ways to gather direct client feedback. The successful candidate will be someone who has demonstrated experience in translating between data and business problems, and has skills to work across all levels of the organization.  

What you will do:

  • Partner with the VP of client topic sensing to build and maintain set of best practices for understanding client needs as a part of the content coverage and planning processes 

  • Run additional custom 1-off analysis of data, help synthesize data to help derive actionable insights  

  • Lead client research communities to provide feedback on content and topic coverage 

  • Present findings / results / project interim progress and deliverables, answer questions and prepare regular reports for senior leadership 

  • Be the subject matter expert on various tools to provide help answer senior stakeholder questions

  • Apply an agile, product management approach to help enhance the metric and associated reporting capabilities - leverage tools and data sets from across Gartner 

  • Work closely with teams that build and enhance tools 

Who you are:

  • 5-7 years experience in CX research, market research, economics or product management with high-data literacy, client empathy and business acumen.

  • Master's degree in "STEM" field, Business Analytics, Marketing, Finance, or Economics a plus.

  • CX research experience a plus.

  • Demonstrated ability to use advanced quantitative and qualitative techniques (surveys, polls, and discussion forums) to understand and drive client needs.

  • Understanding of subscription-based business economics a requirement; experience with business information services strongly preferred.

  • Excellent project management and verbal and written communication, especially in the context of managing processes and delivering technical analysis across diverse stakeholders to generate enterprise-level insights and strategies.

  • Demonstrates spirit, energy and enthusiasm, great interpersonal skills, ability to influence without authority and a high-tolerance ambiguity.


Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:73570

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