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Team Lead - R&A


Title:  Team Lead, Content Production (Branded Research)

About the role: 

You would be part of a Centre of Excellence (CoE) that works with globally recognized experts to support and contribute to Gartner’s vendor and product evaluation research (like its Magic Quadrant, Critical Capabilities). The CoE will also identify and introduce process innovation and best practices for the research it performs and will help develop new research methods. As a Team Lead, you would be expected to manage a small team of Individual Contributors enabling them to deliver must have research and manage stakeholders. Your team will be responsible to manage multiple processes and projects to process Branded documents and its constituencies.

What you will do:

  • Lead a team of associates, and effectively management multiple projects and engagements within R&A
  • Lead a team of specialist, and effectively manage multiple projects and engagement.
  • Support in recruiting, onboarding new staff and building internal knowledge base
  • Define and communicate goals and objectives in alignment with the global Research & Advisory team
  • Ensure quality and timeliness objectives are achieved as part of the global Research content development workflow
  • Monitor standard metrics to optimize capacity and tier responsibilities
  • Balance workload and handle requests for operation support assistance on special projects
  • Partner with Coordinators/ Project Managers, Research and Advisory Strategy team & Operations team, Research and Advisory analysts and other BUs to ensure effective implementation of process and strategy
  • Support the Team Manager to coach, facilitate, solve work problems, address people-related issues, and be actively involved in the day-to-day activities of the team
  • Create an environment oriented to teamwork, collaboration, open communication, creative thinking, cohesive team effort, and workplace integrity
  • Develop strong process knowledge and support your manager in identifying areas for constant optimization and scale for growth
  • Identify training needs and organize training sessions with global workforce development/ team and relevant Research and Advisory Strategy team & Operations teams
  • Develop strong business acumen within the team and ensure team members understand their impact to the business
  • Work with functional managers and operation managers to obtain necessary resources and support for the team
  • Track and report on team productivity/efficiency, resource utilization, and capacity (addressing any roadblocks)
  • Oversee the successful implementation of global research policies or processes.
  • Ensure the high quality of deliverables – making sure regular checks are in place before sharing the deliverable to the stakeholders.

What you will need:

  • Bachelors/Post Graduation (MBA) in any specialization
  • 7 - 10 years of experience in the research / content industry, minimum 3-4 years of experience in a content production / project management / center of excellence or similar environment as part of a global corporation. 1 year team management experience is preferred
  • Experience in managing multiple senior stakeholders across geographies.
  • Excellent writing and verbal communication skills and project management background will be essential
  • Real-life experience in driving to consensus, moving forward, and getting things done amongst large, global, and diverse groups of constituents
  • Articulate and tactful communications skills with proven self-discipline and collaborative mindset – communicate well with team members and stakeholders
  • Strong experience in mentoring and training junior staff
  • Proven ability to solve problems and bring timely resolution to on-going issues
  • Ability to absorb and parse quickly large amounts of information from various sources
  • Advanced knowledge of Microsoft Office Suite

What you will get:

  • Competitive salary, generous paid time off policy, charity match program, and more!
  • Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)
  • Collaborative, team-oriented culture that embraces diversity 
  • Professional development and unlimited growth opportunities

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:73172

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