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Strategic Sales Operations Director


The primary purpose of this role is to drive revenue growth through the tactical execution of sales readiness/enablement programs to drive higher NCVI growth across Global Technology Sales (GTS) Team. This will encompass strategy, planning, and development activities such as program design and execution, process improvement, and the world-class performance of existing programs in new areas. This person will lead execution with support from BU partners and sales leaders. The role will focus on quantitative and qualitative analysis to identify actionable insights and measure progress and impact (ROI) to make necessary ongoing enhancements. The position should fulfill all requirements of planned and ad-hoc activities to meet the needs across GTS S/GVP regions, with a heightened focus on our HighTech teams.

Manage the end to end execution for GTS’s long-term strategic priorities and pilots. Lead sales enablement/readiness with Team NCVI support.

  • Support Long Range Plan (LRP) and related pilots’ execution
  • Support execution of long-term projects/pilots from product/R&A/Service teams
  • Collaborate with the conference and corporate marketing teams on planning and best practices execution
  • Collaborate with Sales Productivity team to understand and improve GTS Growth and Productivity measure and metrics
  • Provide operational execution and excellence support (quota planning and ROE)
  • Support execution of “One Gartner Approach” in partnership with the Gartner Consulting team
  • Work closely with the Sales Communications team to plan and deliver timely and effective communication assets

Drive execution of sales readiness/enablement specific programs in GTS:

  • Define and scope the current programs. Understand the need for enhancements for future versions based on feedback and analytics.
  • Work closely with Continental Ops, Sales Leaders and Service/Delivery teams to determine current effectiveness and drive ongoing world-class execution
  • Create and drive change management efforts based on current state and future desired state of better sales enablement
  • Maintain and enhance existing tools/processes/communication and create new tools/processes/communication as needed
  • Collaborate and coordinate with various LoB/ Team NCVI to drive sales readiness/enablement
  • Collaborate with Sales Learning and Development (SL&D) for delivering ongoing training and development

Other specific activities:

  • Manage the roadmap of enhancements for each program/process. Execute these enhancements for ongoing improvement. Drive iterative program improvement plans with Sales Ops Leaders and Line-of-Business partners (EU/HT Product Management, Research, EXP, EITL, etc.)
  • Effectively communicate the "WHY" for the programs and ensure sales buy-in this would include not just general communication but delivery of group/1:1 sessions
  • Drive execution with Sales teams by using proven sales practices - the "HOW" to do it. Work with SL&D and other partners to create and deliver effective coaching/training sessions
  • Monitor and track progress to ensure that specific activities (the "WHAT") related to the program are being executed effectively across the channel
  • Communicate effectively at all levels up to and including sales SVP level: proactively, in regular sessions and in response to ad-hoc requests
  • Support sales S/GVP and Sales Ops Leaders in carrying out various sales operations-related activities
  • Be an advocate for change and drive improvements with Sales leadership

Analytics, Reporting and Continuous Improvement:

  • Capture and share best practices on a regular basis
  • Establish processes to collect and conduct key analytics to drive Sales business initiatives
  • Analyze leading and lagging indicator data to identify gaps and opportunities, and evaluate possible solutions for implementation
  • Capture and analyze impact and ROI of programs to drive future enhancements
  • Make prioritized recommendations based on estimated return and/or benefit to the business.
  • Train, mentor/coach and collaborate with peers


  • Achievement of Sales growth and retention targets and strategic objectives.
  • Attainment of sales productivity targets
  • Comprehensive delivery and continuous improvement of programs
  • Capability enhancement of xVPs, Area Manager and AEs/BDs in channels
  • Strengthened partnership with business partners
  • Sales, Service, Research, Product, Finance, Marketing (All levels up to and including EVP)
  • Bachelor’s Degree or equivalent, master’s degree preferred
  • 5+ years total business experience.
  • 2+ years of sales management experience in a business-to-business sales environment.
  • 1-2+ years of internal Gartner experience preferred
  • Demonstrated proficiency in successfully managing growth initiatives
  • Strong facilitation, communication, leadership and influence skills
  • Ability to develop strong credibility with Sales leadership and become a trusted advisor.
  • Proven ability to understand business initiatives and challenges, and to recommend business solutions using fact-based analytics
  • Ability to build partnerships and collaborate across lines of businesses
  • Excellent program management and communications skills
  • Excellent analytical, critical thinking and problem-solving skills
  • Executive presence, facilitation, and leadership qualities
  • Strong ability and desire to build credibility and develop trusted relationships 
  • Highly skilled in using tools and technical knowledge to analyze data to develop insights and make decisions and drive actions based on those insights
  • Curiosity, can-do attitude, conviction, confidence, coachability

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Job Requisition ID:73072

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