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Sr. Community Moderator (Community Manager)


Gartner Peer Community is a platform for the world’s most influential network of business leaders to share Q&A posts, polls, and altogether interact with each other in an environment that prioritizes the discussion of key issues and critical business decisions. This is a unique opportunity for a systematic, creative, and motivated individual to make a big impact by growing, strengthening relationships, and driving constructive engagement as part of the Gartner Peer Community group.

We are looking for someone who advances relationships with specific Ambassador users of Gartner Peer Community from passive user to fully engaged usership. Identifies the primary allies in this cohort to establish our “first call” for new community strengthening ventures, evangelizes and motivates participation in the platform. Leads mid-stage (post-recruitment) community development efforts for 2-3 dedicated GPC communities, recruiting power-users and ideating ways to accelerate engagement.

This role focuses on: 

  • Serves as the subject matter expert of the GPC communities and its users

  • Manages the strategically targeted recruitment of “Ambassadors” (aka power users)

  • Launches new plans for relationship development and enhancement with existing Ambassadors

  • Assesses the need for program expansion

  • Identifies and “sells” into the most desired candidates

  • Analyzes existing Ambassador program effectiveness and creates roadmaps to deepen their engagement

  • Produces demos and onboarding resources which support new enterprise leaders in Ambassadorship

  • Builds new outlets for 1:1 and group “Ambassador” promotions.

  • Generates additional platform activity by cohort through newsletters, webinars, meetups, securing references and case studies, facilitating networking between active Ambassadors

  • Manages platform activity and partners with leadership to articulate trending content, participation, and coordinates

  • Dissects, analyzes, and interprets user feedback and to help inform product/content direction

  • Enhances GPC presence within industry groups, content creation by influencers.

  • Evangelist of GPC as an executive decision making tool.   

This role is a great fit for you if you have:

  • Bachelor's degree required; Master's or Advanced Certifications preferred

  • 3+ years of professional experience

  • 2+ years experience of community management and building, with a preference for the technology landscape

  • Proven experience activating on social trends which increase exposure of the Gartner Peer Community

  • Solid working knowledge and use of social media platforms and social channels (including formats, algorithms, content best practices), CRM, project management software, presentation (PowerPoint).

About the team:  

What makes Gartner's Global Product Management a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that develops new, transformational products using technology-based innovations. Gartner delivers tools and actionable insights which help our clients shape the future of their organizations. Our leading-edge team values collaboration, client obsession, and an entrepreneurial spirit. If you're ready to fuel the future of business with creative technology solutions, Gartner is the place for you.

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 62,400 USD - 86,940 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:72892

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