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Product Specialist

Description

Job description :

  • The Product Specialist will work alongside our sales, product owner and technical teams to launch and continuously improve our automated client facing documents leading to higher retention and growth rates
  • Help write requirement with the use of Jira software day in and day out
  • Capturing feature request for backlog prioritization
  • Partner with Product Manager to create / update technical requirements
  • Increase velocity of India based development team through local requirement clarification
  • Support timely launch communication creation leveraging best practice templates
  • Reduce Product Manager time spent on support through enabling Tech Support channels and increasing availability and usability of self-service options
  • Lead project management efforts by through establishing milestones and timelines with task owners, monitor progress to ensure on time delivery, provide periodic updates to stakeholders on progress and red flags
  • Managing inbox, enquiries on product from users and stakeholders
  • Support ad hoc analytical projects

Essential must-have skills:

  • 2-5 years of relevant experience
  • Bachelor's Degree from an institute of repute
  • Solid examples of having used interpersonal and communication skills to work collaboratively with a variety of stakeholders
  • Strong project management skills with ability to meet tight deadlines and prioritize workloads
  • Proficient in MS Office suite, including Excel and PowerPoint, and can clearly present and articulate ideas through presentations
  • Technical background – knowledge of JIRA writing and specifications, knowledge of overall scrum (different stages), prioritization of stages
  • Strong with Content (releases bi-weekly updates – send out email to sales leadership)
  • Knowledge of preparing product Guides (what sales use to understand our products)
  • Ability to work with resources from different organizations
  • Ability to synthesize ideas into simple, concise statements and core messages

What You Will Get:

  • Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
  • Collaborative, team-oriented culture that embraces diversity
  • Professional development and unlimited growth opportunities
  • Build training materials and user guides
  • Work to provide a world-class support model and help build knowledgebase articles for the prompt response to common questions
  • Collaborate with other teams, like tech or GSP support to more efficiently manage support

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:72677

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