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NOC Specialist

Description

About this role :

Ideal applicant would work with Operations Center located in Gartner COE Gurgaon, India. Working in 24x7 operations in a team having experience on system, cloud, and network infrastructure support. In addition, the team manages IT service management processes.

What you’ll do:

  • Proactive and agile to manage IT applications and infrastructure events and ensure to have better response time with an objective to enhance business satisfaction

  • Application & Systems fault diagnosis to resolve incidents using system administration troubleshooting techniques on Linux and Windows server infrastructure

  • Network and unified communication infrastructure support by remote connectivity to network appliances to diagnose and resolve incidents and follow-up with Service providers as required.

  • Working directly with SaaS provider for fault resolution on application support  

  • Manage Major Incidents P1/P2 by wearing the hat of Incident managers during critical outages. 

  • Governance of Problem management and managing monthly problem review board with senior leadership and business stakeholders

  • Working in close collaboration with change and configuration manager ensuring operation excellence.

  • Build strong interlocks with client facing and resolution teams to ensure reactive complaints are addressed at a faster pace.

  • Succeed in all the NOC metrics and process governance ensuring complete focus on operational KPI’s.

  • Contribute to new innovations to automate any manual task and create more optimization in daily operations.

  • Participate and contribute to Continual Improvement initiatives.

What you’ll need:

  • Any Graduate/Preferred Engineering Graduate with good written and verbal communication skills

  • Must have min 4-5 years’ experience working in operation support.

  • Understanding on enterprise monitoring tools such as Catchpoint, Datadog, Dynatrace, SolarWinds and Splunk.

  • Experience of working within a technical role to perform first/second level analysis and fault isolation on systems /application and network infrastructure

  • Understanding of Data warehousing concept along with Azure Data Factory & Microsoft SQL database

  • Experience in managing critical outages, Post incident reviews and awareness on Problem Management

  • Able to interpret, and present, technical information in an easy-to-understand format.

  • Demonstrate a logical/methodical approach to fault finding.

  • ITIL foundation certified would be add on.

What you'll get:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

  • An upbeat, positive culture. Integrity, objectivity, collaboration, results, and a no-limits mind-set are central to our values

  • Limitless growth. We work with you to help you meet your goals and advance within the company. Encouragement to be innovative and challenge status quo. Exposure to industry leading training and development. Performance-based recognition and rewards

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:70921

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