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Community Manager

Description

Gartner Peer Insights is a platform for the world’s most influential network of business leaders to share Q&A posts, polls, and altogether interact with each other in an environment that prioritizes the discussion of key issues and critical business decisions. This is a unique opportunity for a systematic, creative, and motivated individual to make a big impact by growing, strengthening relationships, and driving constructive engagement as part of the Gartner Peer Insights group.
 

We’re looking for an experienced Community Manager who can consistently fuel both new and existing member visits, with an emphasis on participation and engagement in the platform. This person will be an expert and advocate in motivating quality answers from the existing online community, promoting our value to prospective members, and altogether evangelizing Peer Insights as the trusted source for technology and business news, research, insights, and peer advice!

This role focuses on: 

  • Developing trust and building strong 1:1 relationships with our executive communities of technology leaders and beyond (HR, Strategy, Marketing, Sales, Legal, etc.).

  • Keeping a pulse on and understanding of trends and hot topics for leaders, as well as expertly sourcing and mining feedback to address these issues.

  • Managing and moderating community content within the platform, to ensure valuable interactions.

  • Improving the member experience by promoting faster response times to posts through a combination of both broad amplification and targeted proactive outreach. 

  • Facilitating networking within the community to drive engagement and further conversations.

  • Optimizing the community by measuring its progress, tracking content metrics, and providing regular insights on engagement to identify patterns, trends, and monitor product health.

  • Resolving community support cases in a timely manner and delivering important feedback from the community to internal stakeholders.

  • Providing editorial, creative, and technical support to cross-functional team members.

  • Acting as the point of contact with sales, service, and research for the communities that they manage.

This role is a great fit for you if you have:

  • 2-3+ years of experience in building Community and/or Content.

  • Experience either growing a following from zero, or hyper-accelerating the scale of an existing network through any combination of social media, newsletters, blogs, or any other forms of direct-marketing and sales.

  • Deep understanding of the mission-critical priorities and day-to-day challenges of business leaders, prior experience interacting with CxOs and senior executives is a plus.

  • Are a great communicator, confident, personable, and comfortable working with internal teams and proactively with external community members.

  • A problem solver, and you value passing on knowledge in a way that promotes growth-hacking, re-sharing, and that creates a force-multiplier effect.

  • Extremely well organized, have a high attention to detail, and love creating systems that make everyone’s lives easier.

  • Have a proven ability to thrive in a highly cross-functional, start-up and fast-paced environment, dealing with ambiguity and being a self-starter.

  • You take ownership of your work and manage your time independently.

About the team:  

What makes Gartner's Global Product Management a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that develops new, transformational products using technology-based innovations. Gartner delivers tools and actionable insights which help our clients shape the future of their organizations. Our leading-edge team values collaboration, client obsession, and an entrepreneurial spirit. If you're ready to fuel the future of business with creative technology solutions, Gartner is the place for you.

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:70635

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