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Client Relations Partner

Description

Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology choices and find the tools they need to grow, optimize, and become more effective at what they do. The business is comprised of three top brands—Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.

The Client Relations Partner role is a service delivery position focused on client service and retention, rather than business development. In this role you will achieve world-class levels of client support, value-orientated usage, retention, and client loyalty, ensuring clients use and receive value from our intent data product, Buyer Discovery. 

The role provides a great opportunity to work with an international and dynamic team, delivering valuable insight to senior level clients in large organizations while developing your career in a fast growing department..

What You Will Do:

  • Facilitate onboarding calls for new Buyer Discovery clients, familiarizing them with the product.

  • Proactively build relationships with existing clients over the phone to ensure that they are engaged and getting the highest return on their investment with Buyer Discovery.

  • Become a strategic partner to clients by keeping up to date with their key challenges and opportunities.

  • Drive continuous client usage of the Buyer Discovery product by ensuring the connection of key business decisions and initiatives to Digital Markets expertise.

  • Be the main point of contact for any support that clients require with their Buyer Discovery subscription.

  • Partner with your colleagues in Account Management to manage and retain client relationships and build client loyalty.

  • Understand and capture how the client measures value and ensure this is over delivered throughout the contract lifecycle.

  • Continually stay abreast of new Buyer Discovery product enhancements and Data Insights product offerings.

What You Will Need:

  • Bachelor’s degree preferred, but not required.

  • 2-3 years of relevant sales or customer support experience.

  • Proficient computer skills required.

  • Experience with an array of marketing technologies and CRM software systems (Salesforce, Hubspot, Marketo, ABM/Ad platforms, etc.) preferred.

  • Strong understanding of how to measure and report on marketing and sales effectiveness by moving leads to opportunities through to close.

  • Exceptional communication skills, verbal and written.

  • Excellent interpersonal skills, with the ability to persuade and influence others.

  • Strong collaboration skills to partner with sales to understand the client’s goals and tailor service accordingly.

  • Strong organizational and time management skills, with the ability to multitask.

  • Comfortable speaking the language of sales and marketing executives.

  • Interest in marketing, business and technology.

  • Enthusiasm for helping and educating others.

Who You Are:

  • Action Oriented - Deliver fast, get great results. We embrace the vision, roadmap to success and the action it takes to make it happen

  • Intellectually Curious - Seek to learn, love to teach. We’re humble and embrace respectful, radical candor with a mindset of ongoing professional and personal development

  • Collaborative - One team, shared mission. We welcome feedback and understand the value of working together to accomplish more than what is possible individually

Who We Are:

Fortune World’s Most Admired Companies 2016, 2017, 2018, 2019 & 2020

Forbes America’s Best Employers 2018, 2019; Best Management Consulting Firms 2017, 2018, 2019

Human Rights Campaign Corporate Equality Index Best Places to Work for LBGTQ Equality 2018, 2019 & 2020

What We Offer:

  • Limitless growth and learning opportunities

  • Extensive medical, dental, and vision insurance

  • 20+ PTO days plus holidays and floating holidays in your first year

  • 401k with corporate match, Employee Stock Purchase Plan

  • Tuition reimbursement, charity match, and wellness and fitness allowance programs

  • A collaborative and positive culture – Your team will be as smart and driven as you

  • A chance to make an impact – Your work will contribute directly to our strategy

  • An inclusive and diverse company culture – We work with and celebrate talented employees from every walk of life and offer Employee Resource Groups (Women, Mosaic, Pride, Veterans) to learn from each other’s different backgrounds

Gartner is committed to diversity, inclusion and engagement across all aspects of our business. We foster an environment of exceptional professional development to ensure each of us can reach our full potential. This includes embracing diversity and actively removing barriers to support inclusion, engagement and growth at Gartner. Learn more at  https://jobs.gartner.com/inclusion .

#LI-MM4

#digitalmarkets

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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:70089

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