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Product Reviews Associate (Secondary Research)

Description

What makes Gartner Digital Markets a GREAT fit for you?                 

Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology decisions and find the tools they need to grow, optimize, and become more effective at what they do. The business is comprised of three leading brands—Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.

About this role:

Review Associate is responsible for Quality accessing the reviews on Gartner’s digital markets websites which includes validation of reviewer’s identity, review should be in check with Gartner’s guidelines and moderating the content. Person will also be responsible for conducting secondary research to identify different software by different vendors.

What you’ll do: 

  • Quality Check the Reviews:

    • Validate the reviewer's identification. This requires searching for information about the reviewer online e.g., Linkedin, or looking for the website for the company they said they're with.

    • If outreach to the reviewer is needed, the person in the role will either need to coordinate this outreach with the local team, or conduct it themselves

    • Makes sure reviews are in accordance with Gartner’s guidelines and there is no conflict of interest

    • Managing the content of the review

  • Conducting secondary research to identify different software’ by different vendors

  • Data analysis – Conduct analysis based on data and metadata captured on the portals to identify spam trends and fake reviews

  • Consistently make process more efficient, automate repetitive tasks and enhance ease of work for everyone within the team

  • Keep looking for new ideas for tech and product teams to work upon to enhance spam/fake review identification and increase team’s capacity

What you’ll need:

  • Post-graduate with 0-1 years of experience is required

  • Plus, if they have experience using a CMS, and have worked in the technology industry.

  • Ability & eagerness to work with small-to-large sets of data, analyze and generate insights to identify trends and patterns

  • Highly proficient in English.

  • Highly proficient with Web research.

  • Medium Excel experience. Power BI/SQL knowledge is a differentiator

Who you are:

  • Comfortable with conducting secondary research

  • Understand technology basics without much effort

  • Ability to bootstrap ideas into projects and execute them efficiently in timed manner

  • Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

  • Ability to work in a high performing team and take ownership of your work

  • Improve the process on an on-going basis and prepare the best practices document

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:68826

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