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Manager, Client Success


About the role:

As a Manager in the Client Success Organization, you play a critical role in coaching and developing teams to provide the highest level of client support ensuring every Gartner client receives value far exceeding their investment. Managers act as strategic partners in identifying opportunities across verticals to improve service delivery and maximize client retention.

What you will do:

  • Lead a team of up to 8 direct reports responsible for building and cultivating relationships within their aligned book of business ranging from senior C-level executives to more junior professionals for some of the world’s most successful companies

  • Coach, train, and develop individuals to achieve retention goals; create tailored development plans to further their career within the organization

  • Foster a “client obsessed” team culture where learning and applying best practices is standard operating procedure

  • Build continuous improvement strategies that align with team, client, and organizational priorities

  • Collaborate with internal business partners to drive retention results across shared book of business

  • Build highly effective teams by recruiting, interviewing, and assessing talent for the organization


What you will need:

  • 3+ years relevant professional experience leading and/or mentoring others

  • Proven track record of success fueled by a passion for delighting clients

  • Strong communication, collaboration, prioritization, critical thinking, influencing, and change management skills

  • Bachelor’s degree preferred

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:68792

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