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Manager, RES - Client Servicing

  • Mumbai / Gurgaon
  • Research Operations

Description

About the role:  

Research Engagement Services (RES) team provides world-class service by engaging directly with clients, prospects and vendors to coordinate requests with Gartner Research & Advisory Experts. Successful Individual demonstrate a passion for client service, strong problem-solving skills, and a willingness to learn with a high degree of ambition and drive. In the role of RES Manager, you will be responsible for the people, process and technology required to manage and coordinate all the functional support areas within RES. 

Location: Mumbai or Gurgaon

What you will do:

  • Overall accountability for team(s) output. Manage the workload of associates to ensure needs of internal and external clients are met in a timely manner and daily service level targets are attained.
  • Manage, mentor and motivate associates through individual development, performance management and daily training to achieve the goals of Gartner and the associates.
  • Clear understanding of Research and RES service tools, applications, and processes along with the ability to discuss and articulate these to other business units.
  • Act as a broker on behalf of Research whenever an issue or escalation should arise with an internal or external client.
  • Lead and manage ongoing projects that touch multiple functions, systems, and business units to a successful conclusion.
  • Identify and cultivate up and coming talent across the organization to create a strong leadership team across the organization. 
  • Recognize potential impacts to the business before they occur and take proactive measures to ensure business continuity.

What you will need:

  • Bachelor’s degree in relevant fields from an institute of repute, MBA preferred
  • Minimum 8+ years of client service and management experience with 3 – 4 years in direct/indirect people management
  • Strong experience in driving operation excellence & process management
  • Good understanding and knowledge of the IT industry.
  • Strong interpersonal and relationship building skills.
  • Excellent verbal and written communication skills.
  • Ability to problem solve and bring timely resolution to escalations.
  • Process-driven, methodical and pays strong attention to detail

What you will get:

  • Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)
  • Collaborative, team-oriented culture that embraces diversity 
  • Professional development and unlimited growth opportunities

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:68763

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