Skip to main content

Client Success Associate (supporting ANZ)


About the team: 

Our team ensures every client receives value at least 10x their investment. We drive continuous improvement and innovation in everything we do.

Job description:

  • Manage a book of business of existing 30 to 40 accounts and up to 1,000 clients (IT professionals such as IT engineers, IT architects, IT developers) 

  • Proactively engage with clients 2 times per year (middle and end of contract lifecycle) to garner a firm understanding of their mission critical priorities

  • Educate clients on how best to utilize Gartner’s market research, data, and insights

  • Collaborate with both internal and external business partners

  • Problem solve and bring timely resolution to complex issues

Essential must-have skills:

  • Bachelor’s degree preferred

  • At least 1 year of experience in a professional business setting OR 1 – 2 business-related internships

  • Interest or previous experience working in the technology industry 

  • Excellent verbal and written communication skills 

  • Proven success in building and maintaining strong business relationships

  • Strong competency with computer-based tools including Microsoft Office and CRM system(s)

  • Comfortable being measured on client utilization and retention


We offer a highly competitive rewards and benefits package including Company benefits. All Gartner associates strive to be high performers, problem solvers, and team players with passion, integrity and effectiveness. We strive to attract exceptional people who really enjoy what they do. Are you ready to jump on board? 

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:67500

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link:

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Img Widget Talentcommunity

Tell us about yourself to stay connected to Gartner careers and events.

Join Talent Community