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Digital Product Manager: Client Retention Email Marketing

  • Irving, TX / Remote - New York / Remote - Illinois / Remote - New Jersey / Remote - Virginia / Remote - Maryland / Remote - Pennsylvania / Remote - Massachusetts / Remote - Florida / Remote - Delaware / Remote - District of Columbia / Remote - Connecticut / Remote - New York City / Remote - Colorado
  • Products

Description

About Gartner

Gartner Inc. is one of the world's leading research and advisory companies delivering actionable, objective insights to executive and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities.

About the Role

*This role is open for remote work in North America*

This is a unique opportunity for an analytical, creative and experienced individual to make a big impact on Gartner’s client experience as a digital product manager on the CX Platforms team within our Global Product Management organization. Our mission is to create effortless, customer-centric, habit-forming digital experiences that enable clients to solve their mission critical priorities. We are looking for an impact-driven, self-motivated, data-storytelling problem solver to be the product owner.  The successful candidate will direct the efforts of several scrum teams of engineers, designers and data scientists to advance Gartner’s client retention email program. 

Email is the #1 proactive means of driving clients to engage with Gartner.com, connecting them with Gartner research, services, tools and content they can’t find anywhere else.  This person will be someone who knows the ins and outs of modern email marketing, its systems, metrics, UX and best practices.  They will be responsible for leveraging our email marketing systems to deliver, automate and scale content engagement across key client segments to drive retention.  This is an exciting opportunity to be at the forefront of our efforts to drive client engagement as well as Gartner’s revenue growth and retention.

What You’ll Do

  • Create innovative products to quantifiably impact client satisfaction and increase retention rates.
  • Leverage qualitative feedback from client and partner interviews to uncover user needs through exploratory and focused conversations.
  • Mine quantitative data to drive insights, inform hypotheses, prioritize development and size opportunity.
  • Build consensus amongst product leaders, engineering, and business on prioritizing the product roadmap based on client and business value.
  • Implement a “lean” approach to product development where you – along with your design and engineering teams – strive for early validation of learnings and continuously iterate to achieve our goals.
  • Direct efforts for email template design, content management, audience building, delivery setup and analysis.
  • Participate with your scrum team in concept sprints to build a product roadmap, define MVP functionality, collect user feedback and analyze the results.

What you’ll be responsible for:

  • Understand customer and business needs and synthesize opportunities.
  • Integrate input from multiple channels – including customer interviews, industry research and stakeholder requests – into product priorities and requirements.
  • Prioritize projects and features based on impact and alignment with the team’s long-term goals and strategy.
  • Serve as product owner, providing direction to various scrum teams of engineers, UX, data scientists, etc.
  • Collaborate with scrum team to design, build, launch and assess MVPs.
  • Analyze MVP and experiment data and synthesize into findings and actionable insights.
  • Establish a vision and roadmaps, providing visibility to business and technical stakeholders.

What You’ll Need

  • Bachelor’s Degree required; MBA (or equivalent) is a plus.
  • 3+ years of experience working as a digital product manager
  • 2 years of advanced, hands-on experience w/ email marketing automation tools (Oracle’s Eloqua product is a plus).
  • Love quantitative/qualitative problem solving and are excited about defining and driving use cases, product features/requirements, roadmaps and release plans through data.
  • Experience in gathering input from and communicating ideas to clients and key stakeholders across businesses.
  • Significant experience in leveraging Excel, Power BI, Tableau or other analysis, business intelligence and data visualization tools to drive problem definition, ideation, solutioning and data storytelling.
  • Experience in writing detailed and thorough requirements documentation in story format is a plus.
  • Fluency in lean product principles and agile development lifecycle a plus.
  • Outstanding project management skills involving internal and external stakeholders with ability to meet tight deadlines and prioritize workloads in a fast-paced, detail-oriented, multi-tasking environment.
  • Strong written and verbal communication and collaboration skills.
  • Demonstrated history of getting the most out of diverse cross-functional teams across business, UX, data science and technical stakeholders.
  • Self-starter who can anticipate business needs and fulfill them proactively.
  • Independent and curious, you set your own targets, ask for help when you need it and are always looking to learn something new.

Benefits We offer a highly competitive rewards and benefits package. Gartner is a high growth company which will provide the right candidate with a wealth of career development opportunities. All Gartner associates strive on being high performers, problem solvers, team players with passion, integrity and effectiveness. We strive to attract exceptional people who really enjoy what they do. Are you ready to jump on board? 

Equality statement The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion. 

Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access the Gartner’s career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at +1203-964-0096 or by sending an email to Applicant.Assistance@gartner.com 

Our awards and accolades:

  • Fortune World’s Most Admired Companies 2016, 2017, 2018, 2019, 2020 & 2021
  • Forbes America’s Best Employers 2018, 2019; Best Management Consulting Firms 2017, 2018, 2019
  • Human Rights Campaign Corporate Equality Index Best Places to Work for LBGTQ Equality
  • 2018, 2019, 2020 & 2021
  • Careers & the disABLED Magazine Top 50 Employers 2021

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:66427

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