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Client Success Manager (SEA & ANZ)

Description

In the Client Success Manager (CSM) role, associates are responsible for solving sophisticated and complex business problems by applying logic to large client projects and develop creative approaches to solve those tough client problems leveraging the entire breadth of Gartner resources. In addition to these complex job duties, the associate will also collect feedback to write a roadmap for IT development of an application or tool, interview their clients within an assigned territory about the value they are getting and investigate opportunities to gain more value from their Gartner service, as well as study growth and retention by working with large data sets to identify insights.

You’ll be successful as a Client Success Manager if you possess a passion for client service, value-added engagement with problem solving approach, work well in teams, and communicate clearly and effectively.   

A typical day might look like:          

  • Work with Senior and C-Level clients of tech companies in a client service role while identifying opportunities to improve the role and client experience.

  • Bring product management expertise and link how Gartner can help clients throughout their product lifecycle

  • Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.

  • Drive continues client partnership by understanding client’s mission critical priorities, map to Gartner’s best resource capabilities and prioritize immediate needs.

  • Provide proactive engagement with client at strategic level; owning and maintaining forward-looking engagement plans by leveraging Gartner’s deliverables and product capabilities.

  • Liaise between Gartner and all members of the client’s team to ensure the seamless support of team-level strategic initiatives

  • Collaborate with other service delivery teams to handle the most difficult situations to ensure we deliver significant value to clients

You are the right candidate for this role if you have:

  • 4+ years’ work experience in account management, business analytics or product management role

  • Preferably experience in remote delivery and phone interaction with clients in SEA and ANZ region

  • Able to problem solve with and influence C-Level clients.

  • Evidence of over-achieving goals (top 20% performer)

  • Excellent oral and written communication skills

  • Well defined time management and organizational skills

  • Demonstrated intellectual curiosity/inquisitive nature

  • Demonstrated ability to work well under pressure

  • Show a proven track record of excellence

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:66408

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