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Sr Operations Program Manager


About the role:

The Gartner Research Board (GRB) is a division of Gartner dedicated to critically thinking about the strategic issues confronting technology executives at the world’s largest, most complex organizations (global companies and government agencies). Today, our clients face daunting obstacles including disruption from startups, the rise of entirely new business models, geopolitical headwinds, and massive re-organizational efforts. The mission of the GRB is simple: to carry out the big picture, forward-looking conceptual thinking about such obstacles that CIOs, CTOs, CISOs, and other technology executives faced with pressing strategic concerns do not always have the time or bandwidth to do.

What you will do:

  • Improve service activity and drive higher client retention by working with the GRB stakeholders/Leadership Team as well as GS&D Strategic Ops Team to research, develop, and implement new change/strategic programs and the accompanying change management activities as they align to People, Process, Technology/Systems and Data & Analytics to improve the client experience

  • Lead Project Management activities related to GRB Strategic Ops programs, including the management/oversight of the entire portfolio of projects, in addition to active management of specific projects.

  • Partner with Global Services & Delivery teams to ensure GRB is aware and included in central-driven programs and technology/tools (e.g. Premium Service Delivery Model) and aligned with Gartner’s overall digital-first strategy

  • Perform Program and Project Management for workstream/initiatives related to GRB Strategic Ops such as: collaborate with GRB Leaders to identify top priorities/business problems, create project charters/plans, organize and manage work stream content, mitigate risk, develop action items, monitor resource and budget allocations and track closure, overall portfolio management, assessment of how much change management the BUs can manage, and the successful delivery of predetermined outcomes

  • Ensure that all initiatives (local or WW) are either global in nature, or are in line with our global strategic plan; collaborate across sales, marketing, product, research and advisory, to bring solutions to our service teams in a coordinated way

  • Identify and research opportunities to develop new tools, processes (vs Recommend potential opportunities for new or improved processes)

  • Partner with D&A team in India and GS&O team to align on key business metrics; PowerBI dashboards – help get maximum leverage from common team (contribute to the development of scalable/repeatable programs)

  • Proactively identify value-add activities, areas to enhance the client experience, and overall operational efficiencies

  • Make prioritization decisions based on estimated return and/or benefit to the business.

  • Develop an effective working relationship with all key stakeholders to support the continual gathering of information, feedback and input from them in order drive curriculum development/evolution.

What you will need:

  • Bachelor's degree required; PPM certification desirable

  • 7+ years business experience in Client Service, Professional Development, Business Operations and/or PMO mgmt.

  • Strong business process experience including the ability to liaise/translate between technical providers and the business units we support in order that the business’s needs are effectively addressed

  • Project management experience

  • Ability to develop and execute operational strategies at a portfolio level, and to develop/establish the framework, infrastructure and process to support those strategies

  • Trains and mentors associates on technical skills

  • Strong Project Management Skills

  • Competent to work at a high level in knowledge area/function as an advanced contributor

  • Strong problem-solving skills, applied frameworks and methodologies

  • Ability work productively independently

  • Comfortable operating in a rapidly changing environment; able to pivot strategically without losing momentum

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:65542

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