Description
Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology decisions and find the tools they need to grow, optimize, and become more effective at what they do. The business is comprised of three leading brands—Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.
Software Advice is growing, we’re looking for energetic, outgoing and optimistic people to join our customer engagement team. In this role you’ll assist software buyers by connecting them with advisors who will consult them on the right tools to help their small businesses grow.
Work Schedule: 40 hours a week - 4 OR 5 day work week (you can chose) late shift ending between 8:00 PM and 10:00 pm CST and Saturday or Sunday are required.
What you’ll do:
- Engage GDM site traffic via live chat by providing a super helpful buyer experience and connecting as many site visitors to our advisor team as possible.
- Field 50-75 chats per day.
- Follow up with customer off-line forms, buyer email and survey responses.
What you’ll need:
- Experience with a Live Chat tool is preferred but not required.
- Experience working with or for a software company is preferred, but not required.
- Customer experience is our top priority and this role plays a big part of ensuring we’re helping all visitors to our brands.
- Effective communication skills. You can write quickly while also being professional and infusing your personality into visitor interactions.
- Solid multitasking . You can field as many as four simultaneous chats while connecting visitors with the appropriate advisor team.
- Team-oriented mindset. We encounter a wide variety of visitors so you’ll need to collaborate with your teammates to problem-solve and come up with solutions quickly.
- Thick skin. Be able to manage challenging buyer situations and create an outstanding buyer experience.
What we offer:
- A collaborative, positive culture. You’ll work with people who are as enthusiastic, smart and driven as you are. You’ll be managed by the best too.
- Limitless growth and learning opportunities. We offer the excitement of a fast-paced entrepreneurial workplace and the professional growth opportunities of an established global organization.
- Outstanding compensation. We offer a competitive salary and generous benefits; including a robust time off allowance and great perks.
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Who are we?
Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.
What makes Gartner a great place to work?
Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner
What we offer:
Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com .
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