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Client Relationship Specialist


About the role:  

As Client Relationship Specialists (CRS) you’ll engage and quickly establish relationships with existing Clients as an Interim Account Executive to ensure that Gartner retains and grows revenues in a rapid response position designed to specifically cover open territories.

The CRS supports and collaborates with sales leaders to maintain and strengthen existing client relationships, provide flawless execution of the Retention Life Cycle, implementation of retention and growth best practice tactics and strategies.

The role is essential to the long-term success of the company and therefore has high visibility and BU resource support.  The Specialists’ mission is to drive high retention by quickly establishing relationships with existing clients and key stakeholders to ensure value is delivered so well clients renew early and expand services.   

The CRS will lead the retention strategy, collaboration efforts with business unit resources, communicate progress and obstacles to sales leaders, keep sales leaders engaged to help with problem resolution and oversee resource rallying to successfully overcome retention challenges to retain CV.

What you will do:

  • Successfully engage CxO’s and/or decision makers to build trust-based value-added relationships with existing clients.

  • Create strong and effective value propositions to engage CxO's and decision makers

  • Determine strategy for retaining Gartner services.

  • Retain and grow Gartner offerings within account.

  • Comprehensive understanding of Gartner offerings, client or prospect's goals and initiatives and critical client business decisions where Gartner services can add value to client.

  • Demonstrate successful PACT and Challenger Sales Methodologies.

  • Demonstrates Early Renewal with Growth (ERwG) Strategies.

  • Successfully introduces and executes to create Multi-Year Contracts.

  • Successful management of resources.

  • Consistent overachievement of retention targets.

  • Creates smooth hand off plan to introduce and engage new Account Executive with client.

  • Share Best Practices with their specialist team.

What you will need:

  • Minimum of two years Gartner experience, ideally Gartner Sales or Gartner Products & Services experience.

  • Quickly and effectively build trusted relationship with CxO and/or decision makers in existing clients.

  • Develop relationship and retention strategy for client

  • Provide expertise in building executive level relationships

  • Share Best Practices with their specialist team

  • Create strong and effective value propositions to engage CxO's and decision makers

  • Quota Achievement in retaining and growing research product line

  • Proficient in Account Planning and understanding of territory management

  • Inter-departmental resource utilization and coordination across Gartner Lines of Business

  • Renewal activities focused on client business initiatives

  • Development of integrated solutions based on contract offerings

  • Timely and organized reporting skills

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .

Job Requisition ID:63184

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