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Director, Analyst - Supply Chain Digital Commerce incl. OMS/DOM Technology


Gartner is seeking a Director, Analyst - Supply Chain Digital Commerce incl. OMS/DOM Technology to drive new thought-leading research around the tools, solutions and technologies that can solve our client’s business challenges. This research will be targeted to Supply Chain Technology Leaders, Supply Chain Fulfilment Leaders, Chief Supply Chain Officers, Heads of Strategy and practice/product leaders within large services and software providers. 

The successful candidate will be responsible for: 

  • Advising our business and technology clients on the best options to select, implement and execute on tools, solutions, and technologies, to solve their mission-critical priorities.

  • Researching, writing, and advising on the changing vendor marketplace for Supply Chain eCommerce solutions (Order Management Systems and Distributed Order Management Systems), new technology developments and defining emerging supply chain eCommerce ecosystems, architecture, and business models. 

  • Advising our business and technology clients on the selection of Consultants and Service Integrators. 

  • Contributing to Gartner-wide research and ideation on the evolution of current and emerging Supply Chain eCommerce solutions and related technologies, including the creation of Magic Quadrants. 

  • Delivering presentations, both virtually and in-person, to large audiences

  • Supporting Sales in the sales cycle

  • A retail focus would be a plus.

The candidate must have significant experience in developing, implementing, managing, or using supply chain eCommerce technologies (OMS/DOM) and a robust understanding of key processes for Order Fulfilment. This could be through working in a large end-user organization, within a consultancy or from within a Vendor focused on this space. Typically, Enterprise Architects, Solutions/Technical Architects, Product Managers, Fulfilment Leaders, Consultants (with a lot of eCommerce technology experience), Business Analysts or other senior managers within these groups would possess the skills we are looking for.

Who you are:

  • You have a genuine excitement about the possibilities of technology to solve business challenges, matched with a healthy dose of skepticism.

  • Excellent writing and data visualization skills. 

  • Skilled in complex problem solving. You absolutely must have an agile mind and be able to think quickly on your feet.

  • Proven ability to engage and advise senior business and technology executives. 

  • Ability to work effectively leading or contributing to cross-team projects.

  • “Out of the box” big picture thinker who is adept at connecting the dots between different technologies, trends and business models.

  • Ability to “deep dive” into emerging technologies and trends and then communicate implications and recommendations at an executive and strategic level.

  • Confident when presenting on stage

  • Self-motivated and driven

What you’ll need:

  • 10+ years experience working in the supply chain or related fields in increasingly senior roles.

  • Experience of Supply Chain eCommerce (Order Fulfilment) and the use of technology to support Order Fulfilment required

  • Communication skills as evidenced by prior work experience presenting to or advising senior executives, investors, boards, or industry peers.   

  • Strong work ethic, working both independently and in a team environment. 

  • Strong project and time management skills and ability to manage multiple priorities. 

  • Bachelor’s degree required, Master’s degree preferred.

  • Full membership of a professional body would also be a plus.


Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

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Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

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Job Requisition ID:61876

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