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Client Success Manager


Are you an experienced Client Success Manager who is great at cultivating relationships with C-suite executives and their teams?  Are you passionate about technology and comfortable working in a target driven environment?

We are looking for a Client Success Manager to join our Client Services Organization in our  North Sydney office. You’ll be part of a fast-paced, dynamic team providing the highest level of client support to senior level IT executives within the Public Sector and some of the world’s most successful companies. You will build relationships with our existing clients ensuring they receive value from their Gartner services. You will understand your clients’ critical initiatives, align Gartner research and expertise, and help Gartner maintain its growth by ensuring strong client retention.

Job description

  • Manage a portfolio of senior level executives by proactively engaging with them on a bi-monthly basis to understand their priorities and assist them to successfully deliver against these.
  • Educate clients on how best to utilize Gartner’s market research, data, and insights.
  • Collaborate with internal partners to ensure clients are receiving value and renew their services.
  • Problem solve and bring timely resolution to complex challenges.

Preferred skills

  • Bachelor’s degree
  • 3+ years of experience in a professional business setting
  • Interest or previous experience working in the technology industry
  • Excellent verbal and written communication skills
  • Proven success in building and maintaining strong business relationships
  • Strong competency with computer-based tools including Microsoft Office and CRM system(s)
  • Comfortable being measured on client utilization and retention


We offer a highly competitive rewards and benefits package including company-funded Private health-insurance, salary continuance and life/disability insurance, employee share purchasing plans and tuition reimbursement schemes. In addition we have a range of health and wellbeing resources available to you to help ensure you are in the best physical and mental shape as possible. Finally, Gartner is committed to providing a safe and inclusive workplace and to this end has a structured and dedicated DEI program including formal Employee Resource Groups for our associates to form meaningful relationships with others and take part in activities that matter to them.

All Gartner associates strive to be high performers, problem solvers, and team players with passion, integrity and effectiveness. We strive to attract exceptional people who really enjoy what they do. Are you ready to jump on board? 

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 203-964-0096 or by sending an email to .

Job Requisition ID:61465

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