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Manager, Sales Strategy & Operations

  • Toronto / Arlington / Irving / Fort Myers / Chicago / Maitland
  • Sales


What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you. 

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About Gartner:

Gartner, Inc. (NYSE: IT), is the world's leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We're trusted as an objective resource and critical partner by more than 12,000 [1] organizations in more than 100 countries—across all major functions, in every industry and enterprise size.

About Global Sales Strategy & Operations (GSSO):

Global Sales, Strategy & Operations is a division within Gartner which encompasses Sales Technology, Sales Analytics, Sales Programs and other core functions supporting Gartner’s sales teams. This role will partner with business leaders across the company to support three Sales forces composed of more than 5,000 associates who sell to every major function across the enterprise.

Role Purpose

This role will help increase sales productivity through the creation and implementation of innovative, long-term, sales solutions that meet client retention and growth goals and deliver strong returns on investment. We’re looking for data-driven, strategic and results-oriented individuals who can conceptualize, design and execute programs to drive Gartner’s new business and retention.

Responsibilities include:

  • Focusing on driving new business and increasing retention across sales organizations globally through close collaboration with other BUs including Services, Sales, Research, and Product

  • Identifying best-practices which can be systematized and scaled across the business, including the development of additional sales programs

  • Cultivating strong and mutually respectful relationships across the organization and partner with Sales leadership to solve complex problems and identify productivity improvement opportunities

  • Own the execution of key cross-functional initiatives working closely with the broader cross-functional teams – design solutions, manage timelines, partner on key decisions, issues and implementation

  • Identify and perform analyses on key value levers and approaches for execution/ implementation

  • Design and roll out pilots to validate feasibility

  • Ensure high quality execution of best practices

  • Conduct research and analyses to drive fact-based decision making that improves overall performance and economics

  • Identify new opportunities to improve client retention and contract value growth. Lead efforts to capture the opportunity

  • Perform high-quality quant- and qualitative analytics for long range planning and other major initiatives


  • Bachelor’s degree with emphasis on coursework of a quantitative nature, preferably finance, engineering, computer science, mathematics, or economics - MBA preferred or equivalent work experience

  • 4+ years of relevant job experience with similar essential duties. Consulting background (McKinsey, Booz Allen, BCG, etc.) strongly preferred

  • Ability to craft and articulate a clear, consistent vision and implement effective operating plans

  • Demonstrated ability to translate quantitative analysis into actionable business strategies

  • Extensive experience in presenting and communicating ideas to key stakeholders across businesses

  • Outstanding written and verbal communication skills, as well as excellent organizational, interpersonal, and team skills

  • High proficiency in Excel and PowerPoint

  • Highly strategic, and comfortable with ambiguity

  • Strong quantitative and qualitative problem solving, including ability to turn quantitative analysis into actionable recommendations

  • Demonstrated ability to lead projects and teams in a fast-paced environment and to inspire rapid adoption of change in a complex matrixed organization with distributed virtual teams. Ability to prioritize & handle multiple requests concurrently and consistently deliver superior results in a timely fashion

Job Requisition ID:56810

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