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Systems Engineer - Mac and Mobile. (Available in multiple locations/remote)


What you’ll do.

  • Support and troubleshoot a global fleet of corporate and personal iOS, Android and MacOS devices.
  • Administer mobile/mac devices with an MDM/UEM platform (ex: Workspace ONE, Intune) across a global footprint.
    • Test, configure and implement iOS, Android, MacOS apps, profiles and policies
    • Manage Apple devices with Apple Business Manager (formerly DEP, VPP)
    • Package custom XML/.plists for device configuration on MacOS
    • Develop and deploy MacOS scripts using various shells/languages (ex: Bash, Zsh, Powershell, python)
    • Package MacOS software with command line using tools like pkgbuild, productbuild
  • Leverage UEM/MDM to drive business solutions across Business units at Gartner
  • Develop and maintain test plans, and architecture diagrams around the Mobile/Mac space
  • Develop and maintain metrics/reports using various tools (PowerBI, Splunk)
  • Mitigate security threats/vulnerabilities in collaboration with Security team for Mac/Mobile.
  • Stay abreast of platform/MDM best practices
  • Work with the team to coach Gartner's internal Help Desk via email communications, videos, virtual training sessions, and the creation/maintenance of knowledgebase articles and support documentation.
  • Work within ITIL Change Management process to shepherd planned changes
  • Participate with and maintain vendor relationships
  • Evaluate new technologies and hardware related to Mac/Mobile space for use in the corporate environment
  • Integrate and maintain MDM/UEM platform with IDPs like Okta, Ping, etc.

What you’ll Need

  • Bachelor’s Degree strongly preferred
  • High school Diploma/GED with equivalent experience required
  • Apple Certified Support Professional (ACSP) a plus
  • VMware Certified Professional – Digital Workspace a plus
  • Legacy AirWatch accreditations or other MDM specific certifications (Jamf, etc.) a plus
  • 4+ years of experience working with VMWare Workspace ONE, Microsoft Intune or other UEM products.
  • 4+ years of experience with MacOS, iOS and Android devices in a corporate environment
  • Experience using web services such as REST APIs for integration and automation
  • Basic web development skills (HTML, CSS, etc.) a plus
  • Excellent oral and written communication skills.
  • High level of attention to detail and strong organizational skills
  • Excellent problem solving/analytical skills.
  • Must be able to read and understand technical documentation
  • Passionate about Apple and Android technologies with a desire to be engaged with the space as it evolves
  • Functional knowledge of Exchange and O365 environments
  • Working knowledge of networking including TCP/IP, firewall, VPN clients
  • Familiarity with Agile methodology (scrum) and Jira
  • Must be able to multi-task, change direction, set priorities, and meet deadlines
  • Dependable and available to work early or late to meet deadlines when required
  • Must be able to positively contribute to a team environment and collaborate with cross functional teams
  • Must be able to work with minimal supervision

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 203-964-0096 or by sending an email to .

Job Requisition ID:56313

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