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Service Leadership Program (2021-2022 Graduates)


Services Leadership Program (SLP)

Locations:   Fort Myers, Florida (US); Dallas, Texas (US)

The Program

Each associate joining the program is assigned a Senior Development Leader who will mentor you during the program and ensure you are supported through your journey. In addition, you are paired with a peer mentor who will start working with you even before you join. With each rotation you will have a manager that will invest in coaching you and provide regular feedback as you work on the objectives specific to the rotation. We take all new hires through a 2-week academy upon joining the program and training is offered throughout the program to develop your skills further. In addition to working on key projects there is time for you to connect with your peers and social activities are regularly arranged within the teams.

You’ll be successful as a Business Associate if you possess a passion for client service, apply facts and logic to solve challenging problems, work well in teams, and communicate clearly and effectively.  Commitment to your personal development and an ability to communicate clearly and effectively is a must for this role since associates are expected to take action on feedback and rapidly develop business skills and leadership traits.

What you will do to make an impact

  • Collaborate with senior service leaders to identify opportunities to deliver greater effectiveness and efficiencies within their organization.
  • Lead initiatives to improve client engagement and retention metrics.
  • Leverage mathematical and analytical methods to develop creative approaches to solve complex problems.
  • Perform retention and bright spot analysis to understand client behaviors in order to share recommendations that enhance how we provide value to our clients and therefore retention
  • Perform client facing service role applying learnings to improve the client experience and performance indicators.
  • Manage change programs to ensure successful implementation of initiatives measuring impact and identifying opportunities to further improve.
  • Create clear and compelling communications.
  • Lead and be part of global teams.
  • Mentor others

Successful Candidates typically have

  • Bachelor’s degree required; STEM or Masters Degree preferred.
  • Passion/enthusiasm for client service and team leadership
  • Proven track record of high performance fueled by critical thinking, analytic and communications skills
  • Emotional intelligence
  • Intern / professional experience
  • Quantitative problem-solving skills
  • Advantageous
    • Background or interest in technology
    • Volunteer / University society
    • Ideally Club or society leader role (Captain, president, finance secretary etc.)

The Client Services Organization is a global team, and applicants with unrestricted work authorization in the United States, United Kingdom, or Spain are encouraged to apply. Learn more at

(Applicants with unrestricted work authorization in India or Singapore, where Gartner has additional Client Services Centers of Excellence, are encouraged to explore and apply to appropriate opportunities in those countries)

#earlycareers #clientservices

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 203-964-0096 or by sending an email to .

Job Requisition ID:56230

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