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Product Owner/Program Manager

Stamford, Connecticut
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Job Description:


What makes Gartner Research & Advisory a GREAT fit for you? When you join Gartner, you’ll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage. You’ll deliver must-have research through compelling client interactions, and contribute to our double-digit growth by providing clients the unbiased insight and advice they need to make the right decisions every day. Through constant learning, discovery and collaboration, you’ll help clients deliver on their mission-critical priorities, grow your career and increase your industry impact. We value hard workers — and reward you with unlimited opportunity. If you’re looking to explore what’s next in technology and business, Gartner is looking for you.

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to clients in more than 10,000 distinct enterprises worldwide. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 8,300 associates, including over 1,800 research analysts and consultants, and clients in more than 90 countries.

Major Responsibilities

  • Develop appropriately detailed specifications for product features so that they are clearly understood by the development teams. Assess requirements to develop stories, epics and themes with defined acceptance criteria for development.

  • Work with key stakeholders across Research & Advisory and Gartner IT to ensure smooth execution and on-time delivery of successful product releases. pport the achievement of business objectives and goals and satisfaction of business needs by designing, coordinating, implementing, managing, measuring and monitoring the effectiveness of Research programs.   Support the strategic direction and execution of all projects and initiatives.

  • Partner & collaborate within Research and with key business partners to develop and implement cohesive strategic programs. Capture operational & business requirements and successfully establish and execute on strategies and tactical plans.

  • Work with key stakeholders to define and develop project charters, communication plans and rollout strategies

  • Process Management: demonstrate effective process management through process design, execution and service excellence.

  • Process design – design excellent processes and/or optimize existing processes, using principles of efficiency, simplicity, leverage, data utilization, and change management.

  • Process execution – end to end cost management, effective use of resources and feedback in all processes. Effective and timely issue resolution and root cause analysis.

  • Service excellence – manage and execute process with a targeted strategy that will achieve measurable improvements in process effectiveness, process efficiency and client (internal and external) service satisfaction.

  • Create and provide change management tools and techniques to manage the people side of change to achieve the required business outcome.

  • Business Acumen – Maintain an excellent understanding of Research areas supported, internal/external business management & informational needs.

  • Analytical Acumen - comfortable generating and evaluating data to guide decisions

  • Define and leverage project management best practices, tools, templates and standards, resulting in projects being on time, on budget and on target to deliver the anticipated business value.

  • Develop and control deadlines, budgets and activities

  • Apply project planning methodology to all projects, underpinned by fact-based data and change management methods. Create and manage success measurement criteria to continually assess outcomes to improve project execution.

  • Implement regular project reporting (monthly/quarterly) to key stakeholders to communicate progress and metrics measurements

  • Take ownership of and define, deliver and manage Research programs on a global basis.

  • Formulate, organize and monitor inter-connected projects

  • Provide thought leadership on appropriateness of tools and process to program goals.

  • Design and deliver program communications and presentations to all management levels within and beyond Research. Manage ongoing interactions and communications with internal stakeholders.

Professional Skills and Competencies

  • Proven proficiency with agile development approach – including practices and processes – to develop software and systems of different complexity levels

  • Practical experience with content production processes and content management tools/systems.

  • Ability to both advise senior management on project design/direction & to lead and guide less experienced colleagues.

  • Excellent project management skills inclusive of understanding business operations, process decomposition, scoping, planning, analytical, needs requirement, organization, initiative & problem solving skills.

  • Knowledge of Gartner’s technologies and applications is desirable.

  • Knowledge of Project Management and Business Analyst tools such as Microsoft Project, Visio and Excel.

  • Knowledge of JIRA to plan, track and manage software development projects

  • High level of client service skills. Strong communication & change management skills.  Ability to collaborate, negotiate and influence to manage diverse groups to reach successful outcomes.

  • Leads and executes as an expert providing guidance and value along the way.

  • Ability to work independently and as a collaborative team player, with excellent time management & prioritization skills to manage a heavy, diverse workload, multiple non-routine complex projects, often with competing priorities and tight deadlines, concurrently, maintaining complete control over process at all times.

  • Ability to work with people at all levels in an organization

  • Thorough understanding of end to end of application development life cycle

  • Experience with data analytics platform is a plus

Professional Experience

  • 3-5 year’s business experience, with progressive responsibility, in an extremely fast paced work environment

  • In depth experience of the IT Research industry, preferably within Gartner or a similar Research or related environment.

  • 5+ years successful project management experience involving implementation of large strategic projects in a complex matrixed organization with distributed virtual teams.

  • Demonstrated track record of successful business analysis, design and management of optimized processes, projects and programs in a complex global workforce environment.

Job Requisition ID:37033

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