Client Success Partner (China Market)
What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.
- Develop intimate knowledge of the client's business and industry to drive usage and value added transactions (i.e. on-boarding, use of inquiry, events attendance, etc.).
- Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
- Drive continuous client usage of the services purchased by ensuring the connection of key IT decisions and initiatives to Gartner expertise - such as but not limited to:
Stimulate document usage of all clients
- Get the client to read minimum required documents within period leading up to the client’s renewal
- Ensure document usage of all clients who have not used
- Identify opportunities to connect the client to the Gartner analyst community through Inquiry
- Ensure the client renews their service prior to the cancellation date of the contract.
- Identify where there is service misalignment or need for additional access and work with the field Account Executives to ensure client has the correct access.
- Continually stay abreast of new product offerings and technology
You are the right candidate for this role if you have:
- Bachelor's degree with 3+ years’ work experience in a service oriented role; preferably one involving heavy phone interaction with clients across Greater China
- Proven ability to build strong client relationships based on value-add service
- Evidence of over-achieving goals (top 20% performer)
- Positive attitude towards KPIs and targets
- Excellent oral and written communication skills in Mandarin is a MUST
- Well defined time management and organizational skills
- Demonstrated intellectual curiosity/inquisitive nature
- Technology knowledge preferred
- Demonstrated ability to work well under pressure
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