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Sr Client Services Partner

Portland, Oregon
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Job Description:


What makes Gartner Conferences a GREAT fit for you? When you join Gartner, you'll be a part of a team that serves more than 75,000 business and technology leaders at 75+ global conferences each year. You’ll work with curious, motivated people, have unlimited growth opportunities, and learn about the latest in technology and business. Our Conferences team is growing in double digits and is positioned to exceed that growth in 2019 and beyond. If you enjoy challenging yourself, connecting with people and pushing the limits of your career, Gartner is the place for you.

Essential Functions/Major Responsibilities:

  • Act as a point of contact and liaison between assigned accounts and Evanta event staff including Operations, Sales, and Content Team

  • Develop in-depth knowledge of the client’s business, industry and their mission critical priorities to drive meaningful engagement and value-added interactions

  • Proactively assess, clarify, and validate client needs and value received measured through frequent client interactions

  • Partner and collaborate with Account Executives to ensure a mutual understanding of goals, objectives, and revenue opportunities that align to client goals

  • Develop strategic plans of action (through use of a business plan) to achieve client specific goals and objectives

  • Support timely on-boarding of new clients, on-boarding for returning clients, and ensure all deliverables are timely and met with a high degree of quality

  • Constant evaluation of the client experience measured through sponsor feedback, Net Promotor Scores, and overall client retention

  • Understand each client’s sponsorship package including an understating of what additional entitlements fall under each level of sponsorship

  • Understand client renewal process and focus on services that will promote the client’s objectives

  • Provide evidence of value received as confirmed by the client to be utilized in driving the renewal

  • Partner with Content Liaison to ensure alignment of sponsor content to event content

  • Participate in client facing meetings representing Evanta’s service value story and the strength of our sponsorships

  • Ensure all logistical and operational needs are executed upon for each sponsorship packages including collecting logo, bio, banner graphics, registrants, onsite materials, etc. 

  • Onsite event support for sponsor partners (2-6 events a year)

Requirements:

  • 2-4 years in account management or client services 

  • Events experience preferred, not required

  • Bachelor’s degree 

  • Possesses superior relationship building skills

  • Demonstrated success in managing client relationships

  • Highly organized with a strong attention to detail

  • Excellent written and verbal communication skills

  • Ability to deliver a written and verbal elevator pitch: Company, Product and Self 

  • Proven project and time management skills

  • Strong client focused, customer service approach

  • Ability to multi-task and manage multiple deadlines 

  • Ability to work independently and within a team

  • Proficiency in the MS Office suite including Word, Excel and Power Point

Job Requisition ID:44342

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