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Senior Event Client Service Partner

North Sydney, Australia
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Job Description:


What makes Gartner Events a GREAT fit for you? When you join Gartner, you'll be a part of a team that serves more than 75,000 business and technology leaders at 75+ global events each year. You’ll work with curious, motivated people, have unlimited growth opportunities, and learn about the latest in technology and business. Our events team is growing in double digits and is positioned to exceed that growth in 2019 and beyond. If you enjoy challenging yourself, connecting with people and pushing the limits of your career, Gartner is the place for you.

Role Purpose:
The Senior Client Services Partners align themselves with the event sales organization to ensure exhibitor clients receive value that far surpasses their sponsorship investment and re-sign year on year. They serve as role model for the Client Services Partners and take the lead on our larger events.

Responsibilities:

  • Partner with Event Sales Director to drive satisfaction, account retention and growth
  • Create communication templates for the Client Services partners working alongside them
  • Support Leadership Team with the launch of new Client Services initiatives
  • Serve as primary point of contact for larger exhibitor clients as it relates to maximizing the components of their sponsorship package
  • Cultivate and expand existing business relationships through frequent client interactions to understand client organization’s objectives
  • Understand each client’s sponsorship package and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
  • Understand account renewal plans and focus on services that will promote the plan objectives
  • Assist in maintaining and expanding client relationships through onboarding, pre-event training, regular outreach, on-site delivery and post-event follow up
  • Available to receive, interpret and react to client requests in a customer focused manner that over-delivers exceedingly high value
  • Constant evaluation of the client experience allowing for improved processes and actions
  • Join Event Sales AE’s on client calls and meetings, as needed, to secure renewals and promote retention and growth
  • Onsite presence at events to ensure 5* experience for exhibitor clients

Requirements:

  • Bachelors degree or higher
  • 3-5 years’ experience in a fast paced and agile customer service environment
  • Understanding of events industry
  • Strong interpersonal and relationship building skills
  • Strong Team Player, Business Acumen
  • Superior written and verbal communication skills; including presentation, power of persuasion
  • Well defined time management and organizational skills; ability to prioritize workload and operate with a structured and passionate approach/methodology to deliver results
  • Ability to quickly identify and assess client needs and objectives

Job Requisition ID:30047

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