Senior Operations Coordinator
The daily routine of a Sr. Coordinator is rarely the same from day to day – it’s is a hybrid of Operations tasks and Project Management activities. Typical duties include managing a NYC office, arranging meetings and booking sales orders. You will create reports, review project exceptions, on-board new hires, prepare meeting materials and prioritize items that need immediate attention. This role also serves as a liaison between our Management teams, our Consultants in the Field and our Operations team. The Sr. Coordinator must be creative and enjoy working within several team environments that are mission-driven, results-driven and Customer-focused. The ideal individual will have the ability to exercise good judgment in a variety of situations, possess extreme organizational skills, and maintain a realistic balance among multiple priorities.
Within this role, you will work independently on projects from conception to completion and must be able to work under pressure at times to handle a wide variety of responsibilities. This is a NA Operations role and is part of a team of Consulting Coordinators and Specialists across NA and the globe.
- Builds relationships crucial to the success of the business and specific Industry alignment while managing a variety of special projects for Operations, Sr. Management, and a team of Consultants.
- Successfully completes critical aspects of deliverables with a hands-on approach, including pipeline management activities, sales order processing and maintaining project financial metrics.
- Creates and maintains Google drive content and acts to educate others on process and system updates. Various other platforms such as Oracle, Workday, CRM, Concur, and additional reporting software are utilized daily to complete assignments.
- Will create meeting materials in electronic format such as spreadsheets or PPTs to creatively and succinctly provide data using graphs or other desired formats including dashboards.
- Participates as a member of the Global Strategy and Operations team, continually learning new processes and seeking to support enhancements to existing processes.
- Assists other team members with a variety of special projects such as Risk Management, Proposal Q/A Review or ensuring Value Assurance and Customer Satisfaction is conducted on engagements.
- Will act in an Office Manager capacity for Consulting in support of office layout changes, conference room scheduling, office supplies, events, catering, technical concerns, new hire on-boarding/training and generally oversee and direct office concerns on behalf of Consulting.
- Strong organizational skills that reflect in your ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
- Very strong interpersonal skills and the ability to build relationships with stakeholders, including other business unit partners and team members.
- Expert level of written and verbal communication
- Demonstrated proactive approaches to problem-solving with strong decision-making capability
- Highly resourceful team-player, with the ability to also be extremely effective independently
- Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
- Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
- Forward looking thinker, who actively seeks opportunities and proposes solutions
Education and Experience Requirements
- Strong work tenure and a Self-Starter. 3-5+ years of experience in Office Management, Operations, Supporting Executives, preferable in a Service or Consulting Industry, and general administrative skills.
- Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), and open to learning new platforms.
- Quick learner with desire to keep educating and motivating yourself to achieve exceptional goals.
- College degree preferred but not required. Initiative, interpersonal skills and overall professionalism are the key drivers for success in this role.
**NYC based candidates only
Job Requisition ID:34489
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