Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company. The company helps business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions. Gartner’s comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, USA, and has more than 13,000 associates serving clients in 11,000 enterprises in 100 countries. For more information, visit gartner.com.
What you’ll do:
·Accountable for content knowledge expertise in assigned technology area(s)
·Collaborate with internal business partners such as Sales and Research Analyst community to better understand client/prospect/vendor needs.
·Stay up to date on assigned core topics, published research and analyst agendas to enhance ability to service Inquires, Proof of Concepts (POC) and Vendor Briefing (VB) requests.
·Responsible for verifying that the client/prospect/vendor requests meet the minimum criteria for service and support in adherence to standard Gartner policies.
·Provide the Research Team Manager and/or the analyst with detailed insight in advance of the client/prospect/vendor engagement to ensure they are prepared and set up for success.
·Build and maintain strong relationships with Analysts, Sales, Client Partner Group and Vendor/Analyst Relations community to increase effectiveness in the role.
·Utilizes Senior RCS and RES Managers as a point of escalation for problematic requests or unknown topical coverage areas.
What you’ll need:
·3+ years of experience preferably in information technology industry, in a fast paced customer service environment
·Strong research and analytical skills
·Willingness to learn, high degree of ambition, and drive
·Excellent written and verbal communication skills
·Superior time management skills and ability to manage multiple tasks simultaneously and prioritize
·Capacity to work as part of a virtual global team
·Strong interpersonal and relationship building skills
·Ability to problem solve and bring timely resolution to escalation
·Process-driven, methodical, detail-oriented, and proficient working with business systems
What we offer:
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
- An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
- Limitless growth. We work with you to help you meet your goals and advance within the company
- Encouragement to be innovative and challenge status quo
- Exposure to industry leading training and development
- Performance based recognition and rewards
Job Requisition ID:29747
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