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Sr Collections Specialist

Melbourne, Australia
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Job Description:


What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

About this role: 
The Collections Specialist is an integral member of the finance organization and will work with various accounting, finance and treasury personnel to drive and support continuous improvement by developing and documenting new processes. This role will evaluate client’s payment history to approve and/or recommend non-standard terms for new business and initiate contact with client to ensure services are paid within contractual terms. Additionally, this role will review billing contract and perform AR/ AP functions.

What you’ll do: 
• Start collections process through iCollections automated collections workflows and combine collection efforts via phone and email to the Client 
• Electronically invoice and collect through Clients web portals where required
• Identify Client issues early and escalate to management and sales 
• Provide recommendations for enforcing terms or preparing a payment plan directly with the Client.
• Collaborate with DealHub to review and evaluate credit history and provide approval for non-standard payment term requests within the CFS empowerment matrix guidelines
• Prepare credit memos with appropriate back-up detail and coding for service cancellations and bad debt write-offs
• Prepare refund requests with appropriate back-up detail for all client refunds
• Provide monthly reports to management and Sales on all balances >$10K 60 days + delinquent
• Maintain collections history in Oracle – iCollections
• Billing – review client contract to ensure local billing is issued in accordance with contract terms & conditions
• Cash applications – identify/apply cash payments, investigate/resolve withholding tax discrepancies
• Support with events billing/collections/processing credit card payments and updating system  
• Perform bank reconciliations
• Expense reports - review receipts to ensure expenses are tax deductible, input and code into Microsiga

 What you’ll need:
• High School Diploma required; Associates Degree or equivalent work experience preferred.
• 3 or more years of related office experience in one of the following areas: Customer Service, Collections, Sales Support, AR/ AP
• Fluent in both Portuguese and English both verbal and written communication skills
• Working knowledge of Brazil Generally Accepted Accounting Standards
• Ability to build strong internal/external business partnerships 
• Strong ability to collect information from many varied sources and ensure its accuracy
• Initiative and willingness to take on projects in a proactive manner
• Impeccable attention to detail
• Ability to manage constantly shifting priorities and requirements 
• Knowledge of Microsiga, Oracle and a CRM system is a plus
• Proficient in all Microsoft Software
• Ability to communicate with a diverse audience at various levels and cultures within the organization; Effective listening skills
• Excellent customer service skills
• Ability to work in a fast paced, high pressure environment 
• Excellent time management skills and ability to meet tight deadlines; 
• Strong analytical and problem solving skills

Who you are:
• Motivated, high-potential performer, with demonstrated ability to influence and lead
• Strong communicator with excellent interpersonal skills
• Able to solve complex problems and successfully manage ambiguity and unexpected change 
• Teachable and embracing of best practices and feedback as a means of continuous improvement
• Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

What we offer:
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including: 
• An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
• Limitless growth. We work with you to help you meet your goals and advance within the company
• Encouragement to be innovative and challenge status quo
• Exposure to industry leading training and development
• Performance based recognition and rewards

Job Requisition ID:35128

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