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Director Higher Education IT Strategy Consulting

Los Angeles, California

Job Description:

What makes Gartner Consulting a GREAT fit for you? A career at Gartner will be unlike any other you’ve experienced. Our consultants are technology and business thought leaders for the 21st century. Not only are we are passionate about technology and its application, we’re committed to attracting the most creative, talented and motivated consultants to take our world-renowned Gartner research to the next level. When you join Gartner Consulting, you’ll lead some of the most innovative business and technology efforts in the marketplace today. You’ll connect technology innovations and business best practices to the strategic requirements and commercial needs of the organization, all within the context of the rapidly evolving digital economy.


Educational institutions arefacing unprecedented pressure to adapt to new business models while improving outcomesand controlling costs. Institutional leaders areconfronted with a nexus of educational, technological and demographic forcesthat is transforming the industry with new pedagogical models. At the same time they must respond toincreasing competitive pressures, increasing public/private scrutiny, higherservice expectations and outcomes, and funding pressures. The directorposition provides the opportunity to help our education clients address theirmost pressing and strategic technology needs while ensuring that theirfoundational technology capabilities are robust and agile. This position provides project delivery leadershipand executive oversight support for a large and complex portfolio ofclients. The position is ideal forindividuals who thrive on autonomy, continuous learning and thought leadership,client and industry impact, and team building and collaboration. It is anopportunity to be part of a vertical industry team who shares a common passionfor making a difference to our clients and in the transformation of our educationsystem.


AccountPenetration and Growth

Identify opportunities for growth and long term,sustainable strategic partnerships with clients consistent with Gartner Consultingservices (e.g., administrative and academic technologies, on-line learning, ITstrategy, PMO development, data center strategy and roadmap, disruptive technologies)

Assist in Consulting sales and business developmentefforts in assigned portfolio, including demand generation and management,scope of work (SOW) discussions, proposal development, and final SOW andcontracting process.

ConsultingEngagement Delivery

Ensure client satisfaction and delivery success

Lead client engagement delivery for complex projects

Provide oversight and coaching of team members to ensure engagementdelivery remains within specified scope, schedule, budget, and margin.

Takethe necessary steps to mitigate engagement delivery risks, including leadingand participating in internal quality assurance reviews.

Manage engagements at or above gross margin target

Influencing, Coaching and Mentoring

Proactively seek outways to collaborate with others from all parts of Gartner to identify new andrelevant market opportunities and develop strategies.

Mentor other associatesin industry-relevant issues and trends, as well as organizational, business,behavioral, and technical skills


Eightplus years of management consulting experience, including significant work ineducation markets, with preferred focus in engaging directly with executives inthe higher education market

Deepunderstanding of higher education and academic medical center operations

Broadunderstanding of the U.S. education market and key constituents

Broadunderstanding of the regulatory environment and compliance requirements

Abilityto describe complex business and academic issues and implications oninformation technology directions to a variety of audiences, especiallyexecutives

Abilityto quickly understand and analyze client current state, understand clientbusiness directions and priorities, and synthesize this analysis to help setclient strategies within the context of information technology enablers (e.g.,people, process, technology)

Broadexposure to strategy and operations improvement in a number of administrativeand academic areas of higher education organizations

Heldsimilar project management / delivery position for a minimum of 4 years

Understandsthe business and economics of consulting, including financial managementrequirements

Canindependently develop and identify opportunities and lead large and complex pursuits,with support from other thought leaders and subject matter experts

Experience in one ormore of the following areas:

Administrativeand/or academic systems for medium to large-sized higher education institutionsand academic medical centers

ITorganization and service delivery transformation programs to support broad andstrategic organizational goals and objectives

ITstrategic planning

ITservice delivery and management (e.g., customer service, IT process, ITfinancial management, telecommunications, unified communications andcollaboration)

BusinessIntelligence and learning analytics

Hybridlearning, on-line learning, adaptive learning

Required Skills and Competencies:

Leadingprojects, inspiring, building trust

Creatingand innovating

Focusingon results


Coaching,delegating and developing

Buildingteams and relationships

Influencingand persuading

Resolvingconflicts and problems

Beingadaptable and resilient

Actionand results oriented, decisive

Understandingof organizations, politics and culture

Workingin highly matrixed organization

Effectiveteaming and collaboration with Gartner and client teams

Job Requisition ID:G19675

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