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Senior Principal, Advisory - Customer Service

London, United Kingdom
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Job Description:


What makes Gartner Research & Advisory a GREAT fit for you? When you join the world’s leading Research & Advisory company, you’ll be part of a team that values curiosity, expert insights, bold ideas and intellectual courage, while driving partnerships with global organizations to make the right decisions on their key initiatives. Through constant learning, discovery and collaboration, you’ll not only help clients accomplish their mission-critical priorities, but also grow your career and the scope of your impact across industries. Our culture demands dedication— and rewards it with opportunity. If you’re always looking for what’s next in business and technology, Gartner is looking for you.

Interested in learning more, view and register for any of our upcoming recruiting events here!

About This Role:

As an advisor, you will bring Gartner's research, best practices, and tools to life across a broad range of world class clients. It's the job of an advisor to increase client engagement and ensure each client is applying Gartner's resources to their work. An advisor will ask insightful questions to diagnose the causes of client challenges and recommend the best course of action. The advisor might also suggest a different approach or talk the client through a best practice from a different industry that could work within their business context.

The Senior Principal Advisor interfaces with senior Customer Service and Support Executives to foster deep, broad relationships. In addition to applying and packaging Gartner resources to meet client challenges, an advisor senses patterns among client needs to guide the research agenda and event calendar.

What you’ll do

  • Engage senior-level executives by building relationships, establishing credibility, conducting substantive content discussions, diagnosing needs, solving problems, and identifying relevant resources

  • Deliver must-have research through 1:1 interaction, workshops, small group forums, and large stage presentations

  • In addition to applying and packaging Gartner resources to meet client challenges, an advisor senses patterns among the client needs to shape the direction of ongoing research and product creation

  • Partner with sales and service Delivery partners to increase account growth, retention, and engagement

What you’ll need

  • Bachelor's degree

  • 6 to 9 years of experience in related field or industry

  • Subject matter expertise in customer service and support and or customer experience

  • Willingness and ability to travel up to 30%

Who you are

  • Enjoy helping clients accomplish their mission-critical priorities

  • Excellent collaborator with the ability to quickly build rapport and gain client trust

  • Confident presenter with a high level of executive presence

  • Ability to distill large volumes of data into key findings and organize ideas in a logical pattern using clear communication to convey those findings

  • Analytical thinker with the ability to process information quickly and make actionable recommendations

What we offer

  • Competitive salary, generous paid time off policy, charity match program, Private Medical and Dental Insurance, Parental Leave, Employee Assistance Program (EAP) and more!

  • Collaborative, team-oriented culture that embraces diversity

  • Professional development and unlimited growth opportunities

Job Requisition ID:52982

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