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Senior Project Manager/ScrumMaster

Irving, Texas

Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you. 

Interested in learning more, view and register for any of our upcoming recruiting events here!

Gartner is looking for a well-rounded Senior Project Manager/ScrumMaster who can provide project and program leadership for Gartner’s Cloud Center of Excellence. The candidate will be responsible for program and project management of key initiatives needed to build, maintain and support Gartner’s cloud infrastructure including CI/CD tools and pipelines. The candidate will be responsible for managing project teams, deliverables and schedules. The ideal candidate will be someone who has worked in an Agile/SCRUM environment, has a working knowledge of cloud concepts and core AWS services, has played a key role in supporting operations and/or infrastructure teams, has worked closely with business partners, and has demonstrable experience managing relationships/expectations of the business and development teams. 

Key Responsibilities include, but are not limited to:

  • Ensures Agile/Scrum process is implemented effectively and provides coaching at the team level to maximize its benefits

  • Exhibits desire to continuously learn new tools, techniques, and methodologies

  • Exhibits ability to run projects using the Agile Scrum methodologies, from small teams to large, with multiple outside dependencies and 3rd party project team members

  • Effectively communicates with cross functional teams

  • Has excellent communication skills both written and verbal

  • Interacts seamlessly with both business and project teams

  • Facilitate discussions that lead to the resolution of project issues and development impediments

  • Report project progress to management and executive level stakeholders

  • Communicates the release plan with key stakeholders and end users

  • Deep working knowledge and understanding of Agile Software Development Methodology and incremental delivery

  • Exhibits a desire to continuously improve, and shows a track record of improvement

  • Should be able to balance operational and development needs of Gartner’s Cloud Center of Excellence.

  • Should be able to interact well with both internal associates and external clients in resolving operational issues.

  • Develop processes to manage operational issues in a timely and efficient manner.

  • Identify systemic operational issues and resolve them as well as identifying root causes and process improvements to present similar issues


  • 4 year degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience

  • 2 to 4 years of experience working in an Agile Scrum environment

  • Strong experience with the full software development lifecycle and software development methodologies (Agile)

  • Strong experience with Atlassian tools, including JIRA and Confluence

  • Strong experience with and/or knowledge of AWS cloud technologies and continuous Integration practices/tools

  • Excellent organizational and troubleshooting skills with attention to detail

  • Strong knowledge of programming documentation processes/procedures

  • Strong ability to understand client expectations and to resolve issues that may affect delivery

  • Strong interpersonal skills with the ability to work effectively in a matrix’d organization

  • Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.

The role may sit in Arlington, VA/DC Metro area or Irving, TX/DFW metroplex.

Job Requisition ID:42304

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