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Product Client Manager

Irving, Texas
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Job Description:


What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

The role of the Product Client Manager is to serve as a trusted advisor and thought partner for senior business leaders within our clients’ organizations. Product Client Manager guide and consult our clients through their market and product strategies, recommending and aligning Gartner resources to key clients’ needs such as accelerate time to market, mitigate risks (failure of products), pricing of their solutions and to evolve a product portfolio.

Product Client Managers will develop well rounded skills and gain an understanding of the inter-dependencies in all aspects of Gartner's High-Tech Services business. This includes service domain expertise, people leadership, change project leadership, as well as services strategy and operations. Through business problem-solving and analytics, associates will gain exposure to corporate functions including product management, product marketing, corporate and business unit strategy, product development, operational efficiency and effectiveness and people analytics.

You will:

  • Work with Senior and C-Level clients of Fortune 500 Tech Companies in a client service role while identifying opportunities to improve the role and client experience
  • Utilize both quantitative and qualitative techniques to analyze data, problem solve and find solutions that help our clients make the right decisions
  • Team up with other service professionals to handle the most difficult situations to ensure we deliver significant value to clients
  • Structure change programs and execute on them to influence colleagues to take action
  • Perform retention analysis to provide leadership insights into business performance, key client engagement metrics to drive future business initiatives

Education:

  • 2+ years of previous experience
  • Minimum Bachelor’s degree
  • Passion for client service and team leadership
  • Proven track record of excellence, fueled by critical thinking, analytic, and communications skills
  • Technology background is welcomed, but not required.

What you'll need:

  • Advanced Microsoft Excel and PowerPoint skills
  • Ability to convert business insights to actionable recommendations
  • Interface between business and technology team and translate business requirements into technology requirements
  • Ability to understand technology and business workflows
  • Ability to communicate effectively with key stakeholders from IT, Research, Sales and Service organization
  • Passion for client service and team leadership
  • Proven track record of excellence, fueled by critical thinking, analytic and communication skills

Job Requisition ID:43833

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