Director, Sales L&D Operations
What makes Gartner HR a GREAT fit for you? When you join Gartner, you’ll join a fast-paced, dynamic team. We’re a people business. From talent acquisition and management to compensation, benefits, analytics and operations, finding and keeping the right people is the core of our strategy for success. You’ll work alongside smart, creative, motivated colleagues and have unlimited opportunities to develop in your career. If you love working with people and making the connection between great talent and company success, we want to connect with you.
Oversees and directs the efforts of Sales Learning and Development (SLD) Team Leads, Coordinators, providing strong leadership and guidance
Ensures successful onboarding and process of scheduling & logistics of all SLD programs with all appropriate resources to ensure it meets/exceeds SLA’s
Identify areas for future process improvement based on the strategic direction of Gartner and the SLD organization and evolves the SLD Ops function accordingly
Evaluate and develop strategies to enable a high level of productivity from the SLD Coordinator function
Manages relationships and works collaboratively with LOE/SLD and broader team NCVI on change management initiatives
Ensures proper allocation of workload is equitable amongst all SLD Coordinators & recommends redeployment as appropriate
Oversees all administrative components involved in full lifecycle of SLD programs
Help to develop metrics & mechanisms to measure success of team & services which they provide
Conduct audits to ensure quality of administrative SLD activities
Collaborates on in key initiatives and projects where applicable
Assists with efforts across regions to resolve and/or manage ongoing or specific operational issues & initiatives/processes
Attract, onboard and retain great talent, fill opens with quality operations talent in a minimal timeframe
Provide exceptional care when hosting on-site SLD programs
Oversees ad-hoc projects as needed
Bachelor’s degree preferred, with 6+ years of relevant operations experience
Minimum 4+ years leadership experience, preferably in a global environment
Effective communication with all levels and roles.
Ability to recognize and reward the contributions of others
Someone with a creative approach to operations who is not afraid to bring new ideas to the table
Strong program management skills and detail oriented
Excellent relationship management skills
Proven experience supporting a team of operations professionals / managers in a fast-paced environment
Requires strong proficiency in Microsoft Office suite including, Word, PowerPoint, Excel, and Outlook.
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