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Team Lead - Secondary Research

Gurgaon, India

Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you. 

Interested in learning more, view and register for any of our upcoming recruiting events here!

Team Lead – Product Reviews – Secondary Research

What makes Gartner Digital Markets a GREAT fit for you?

Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology decisions and find the tools they need to grow, optimize, and become more effective at what they do. The business is comprised of three leading brands—Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.

About This Role:

Team Leader is responsible for managing a direct team of 5 – 10 associates. It is expected that the Team Leader will spend the time in managing team and escalations, day to day productivity, stakeholder management, quality checks, team appraisals & feedbacks management.

What you’ll do: 

Team management: Manage a team of 5-10 associates

Handle escalations and feedback Quality check the work of the team on a daily basis Ensure high-quality deliverables is maintained by the team Identify gaps and provide relevant training to team members Process improvements Prepare reports and dashboard

Operations Management

Conduct secondary research Quality Check the Reviews: Validate the reviewer's identification. This requires searching for information about the reviewer online e.g., Linkedin, or looking for the website for the company they said they're with.

If outreach to the reviewer is needed, the person in the role will either need to coordinate this outreach with the local team, or conduct it themselves

Makes sure reviews are in accordance with Gartner’s guidelines and there is no conflict of interest

Managing the content of the review

Conducting secondary research to identify different software’ by different vendors.

What you’ll need:

  • Masters or equivalent degree
  • Direct Team management experience of at least 2+ years.
  • At least 5-7 years in a professional work environment. Plus if you have experience using a CMS, and have worked in the technology industry.
  • Highly proficient with Secondary research.
  • Problem solving skills and product mindset to find creative solutions
  • Highly proficient in data analysis and working with large data sets
  • Highly proficient with data manipulation in Excel & generating meaningful insights
  • Convert the insights into a high-quality deck in PowerPoints for senior management connects

    Who you are:

  • Proficient with conducting secondary research.
  • Problem solver & proactive in anticipating potential problems.
  • Proficient in English
  • Knowledgeable about the technology industry and its trends
  • Efficient project management with dedicated timelines to achieve
  • Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges
  • Compassionate to your fellow team members and their problems
  • Work with team members to chart their career path and set them up for success at Gartner
  • Ability to work in a high performing team and take ownership of your work
  • Improve the process on an on-going basis and push the envelope to develop suitable best practices

    What we offer:

    In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits.

  • About Gartner:

  • Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A.– Visit to learn more.

Diversity, inclusion and engagement at Gartner:

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law.  Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.

Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access the Gartner’s career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at +1203-964-0096 or by sending an email to


Job Requisition ID:47274

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