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Audio Visual Support Specialist

Gurgaon, India

Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

Gurgaon Center of Excellence will host conference rooms, huddle rooms, meeting areas and the Café area for meetings. We will have built-in AV and conferencing technologies that will require daily and periodic maintenance to ensure we can deliver and provide an expected high quality demand from our associates. Our associates expect high quality AV assistance for their always high demand of both internal and external facing clients.

This position is crucial to able to successfully deliver a high standard Audio Visual service.

Job Description

Responsible for the integration, installation and support of all the Audio and Video technologies throughout the entire Gurgaon campus and other offices in India. Collaborating with our management, World Wide Technical Support teams, company associates to deliver an array of customer service focusing on these technologies and internal events.

Essential Duties and Responsibilities

  • Operate and test daily functionality of all AV and integrated conference rooms.
  • Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, touch panels & LCD/Plasma Displays.
  • Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
  • Troubleshoot AV problems as required
  • Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control systems operations
  • Assist and hands on with existing AV platforms like Barco Management Systems, Fusion, TMS, deployment and support.
  • Assist with the Visix platform (Digital Signage), able to deploy players and maintain operability.
  • Interact with our Help Desk ticketing system to respond to end user requests
  • Coordinates with Gartner Associates and staff to determine AV basic infrastructure requirements for any new conference room or media design.
  • AV vendor management.
  • WebEx & Microsoft Teams Video conferencing Support
  • Data gathering, reports and analytics from the AV and Conferencing Consoles.
  • Other duties assigned as needed

Skills and Abilities

  • Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
  • Ability to test equipment and perform basic troubleshooting
  • Ability to work and think independently and ensuring to meet deadlines
  • BS degree in Technology field or equivalent work experience
  • Knowledge of basic signal flow for audio, video and control
  • Able to read and understand AV flow diagrams and schematics.
  • Ability to balance multiple tasks with changing priorities
  • Strong organizational skills and excellent attention to detail
  • Excellent communication and interpersonal skills, both verbal and written
  • Demonstrated customer service focus and client communication skills

Job Requisition ID:34951

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