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Invest Engagement Manager

Fort Myers, Florida
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Job Description:


What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

A typical day might look like:

  • Responsible for managing relationships with  multiple clients
  • Support the on-boarding of new clients and renewal of existing clients
  • Building relationships with your existing Invest client base over the phone to ensure they are engaged with their Gartner Invest service
  • Ensuring your clients are getting the highest return on their investment from their Gartner Invest service
  • Strategically partnering with your clients to understand their key  investment initiatives
  • Proactively ensuring clients are using their service and align the relevant Gartner resources to support their key initiatives
  • Partnering with Gartner sales teams to manage and retain client relationships and build client loyalty
  • Ensuring client satisfaction, retention, operational efficiency and quality of service
  • Regularly conduct review & plan calls to ensure success

You’re great at:

  • Working towards and achieving targets
  • Building relationships over the phone with senior level individuals
  • Collaborating with others to overcome challenges whilst working in a fast paced and dynamic environment
  • Planning and organizing your time effectively
  • Delivering customer service and passionate about delivering value to clients
  • Communicating a clear and concise message verbally or via email

You have:

  • A Bachelor’s Degree at minimum
  • 3-5 years of experience within a professional business setting
  • Previous experience in a technology or finance industry a plus

We offer:

  • An upbeat, positive and collaborative working environment
  • Opportunity to develop your career in a world’s leading IT Research and Advisory Company which is facing incredible double digit growth
  • Competitive compensation and performance based bonus structure
  • Company benefits such as: Health Insurance, 401K with company match, Tuition Reimbursement, Wellness Rewards, 20 days of Paid Time-Off, etc.
  • Two week in the classroom training program, assigned mentor and two weeks of shadowing top performers
  • Office amenities which include two onsite cafes, onsite gym, outdoor walking track, open patios, and modern work spaces

Job Requisition ID:33510

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