Client Success Partner
What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.
Gartner Client Success Partner – Fort Myers, FL or Dallas, TX
About the team:
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription; resulting in customer satisfaction, retention, and growth
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers
- Facilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
- Identify approaches that address the client’s operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention
- Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics
- Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs
Essential must-have skills:
- 2-3 years relevant professional and/or internship experience
- Bachelor’s and/or Master’s degree
- Proven track record of success fueled by a passion for delivering value to clients
- Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skills
We offer a highly competitive rewards and benefits package. All Gartner associates strive to be high performers, problem solvers, and team players with passion, integrity, and effectiveness. We strive to attract exceptional people who really enjoy what they do. Are you ready to jump on board?
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