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Business Systems Analyst

Fort Myers, Florida

Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you. 

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Business Systems Analyst – Sales Deal Hub

When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.

What you’ll do: 

  • Partner with key clients and stakeholders (the business) to identify and articulate needs with an eye toward ease of adoption and performance improvement
  • Partner with IT teams to ensure needs are correctly translated into technical requirements
  • Assess, with stakeholders, the business value and impact of technology enhancements and development
  • Prepare requirement analysis, business cases and ROI analysis
  • Coordinate and drive issue resolution with cross-functional teams during the design and development process;  highlight and mitigate identified risks
  • Represent the business unit in cross-department technology initiatives, bringing role-specific expertise and representing the perspective and interests of the business unit
  • Work closely with users to define and document use cases, scenarios and test scripts;
  • Review/analyze test case results to ensure functionality meets documented specifications and course-correct where needed, including revisions to requirements for subsequent iterations
  • Ensure effective collaboration and communication across all members of the project team
  • Prepare and refine end user communication, documentation and training materials
  • Support change management and adoption
  • Related duties as assigned

What you’ll need:

  • 5+ years of work in a related role or sales transaction hub role preferred
  • Bachelor’s Degree strongly preferred
  • Strong knowledge of Excel, Word, PowerPoint required; ability to quickly learn to use new tools and technologies required. CRM experience a plus.
  • Experience with SCRUM or other Agile development methodologies ideal but not required
  • Excellent listening and interpretation skills; ability to conduct highly effective and insightful interviews and translate responses into actionable feedback
  • Excellent verbal and written communication skills with the ability to communicate at all levels of the organization
  • Strong organizational skills, project management skills, and excellent attention to detail
  • Ability to collaborate with partners across the organization
  • Strong quantitative and qualitative analysis skills

Who you are:

  • Motivated, high-potential performer, with demonstrated ability to influence and lead
  • Strong communicator with excellent interpersonal skills
  • Able to solve complex problems and successfully manage ambiguity and unexpected change
  • Teachable and embracing of best practices and feedback as a means of continuous improvement
  • Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

  • An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
  • Limitless growth. We work with you to help you meet your goals and advance within the company
  • Encouragement to be innovative and challenge status quo
  • Exposure to industry leading training and development
  • Performance based recognition and rewards

About Gartner:

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company. The company helps business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions. Gartner’s comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, USA, and has more than 13,000 associates serving clients in 11,000 enterprises in 100 countries. For more information, visit

Job Requisition ID:53821

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